Distinct Vision

Distinct vision has the coolest glasses! You won't find any like these at places like Lens Crafters. The ones Distinct Vision carries are expensive, but well worth the price! I love the professionalism of Dr Emery and her staff. They have been extremely helpful when selecting glasses for my daughter, husband, and myself. Sometimes it has taken three weeks or so to get my glasses in, but it is worth the wait because these glasses go through several check points to make sure they are the highest quality. You get what you pay for here with both the service and the products..I wouldn't go anywhere else.

I purchased a groupon for my husband. He went in for an eye exam and purchased frames and lenses. They recommended he purchase the more expensive frames that were in stock; however, he chose the more economical, out of stock frames. That was a month ago, and he still has not received his glasses. Very poor customer service and affordable options available. I guess he will be able to see the Christmas lights next year.

I contacted Distinct Vision due to having a great deal of pain in my left eye. I could clearly see a blemish on my eye and it was clearly irritated. I spoke with Brittany on the phone and explained the pain I was having. Brittany told me i could not be seen until two days from now. I was hoping they could squeeze me in real quick to look at my eye but the offer was never presented. Two days rolled around and I was the first appointment of the day. I checked in and waited, finally glad get some medicine and relief to my eye. The secretary then approached me saying the doctor wouldn't be in due to car trouble. The secretary then told me I would need to reschedule for tomorrow, when there was still an entire day of appointments. Now I'm the one really paying for their lack of accommodation. They absolutely refused to accommodate me as a patient with a possible medical issue and never once attempted to squeeze me in. This clearly shows they do not care about the patient, only their own schedule. I cannot tell if the poor service is a direct reflection of the secretary and her lack of social skills or the business itself. I'm going somewhere else...

Well while I can say Dr. Emery is a great doctor, she's not so great in hiring staff. I have been going to her for several years. However the last few years she has hired incompetent staff. I figured well I only have to go once a year, I can tolerate it. However today was the last straw. Tried to request an appt for my annual eye exam. Incompetent Inisa calls, mumbles on my VM. I call back and she says I'm not eligible for my exam even when they told me two months ago my insurance would cover in Jan. Okay I'm done. It's a constant battle w them between insurance and ordering my contacts. It took 4 months once to get my contacts bc they kept forgetting to order them. Another time about 2 months because they were in back order but failed to tell me. So on and so forth...and they are too pricey. So I go in today to pick up my contacts. There are 3 ladies there, 2/3 are w customers and I guess Inesa felt her paperwork was more important than a customer standing at the counter. I had to wait bc she was "bogged" down counting on her hands...if you can tolerate idiots at the counter to see the dr. Well there you go...I however will never be back...

I've been going here for about 8 years now. The staff is always very helpful in picking out the perfect frames that complement my face, hair color and complexion. They have even sat down with me and gone online and looked at other frames that weren't in the store and then ordered in pairs for me to try on. I have never gotten this high quality of service at any other place I have been to and I would not dream of going anywhere else as long as they are in business.