Dominion Eye Care Chesapeake

I cannot say enough good things about my experience at Dominion Eye Care in Chesapeake. From the moment you walk in, everyone makes you feel genuinely welcome and comfortable. It honestly felt like I had known the staff for years, even though it was my first time there. The nurses and staff are incredibly kind, patient, and friendly. They take their time with you and truly care about making sure you feel comfortable throughout the entire process. They even helped me choose frames, encouraged me to try on different styles, and gave honest opinions about what looked best on my face, which I really appreciated. Dr. Brook Keaton was absolutely amazing. Never in my life have I had an eye doctor spend so much time with me and show so much patience, especially while trying to help my eyes adjust to contacts. I had been struggling to find contacts that felt comfortable, and Dr. Keaton worked with me until we finally found the perfect fit. For the first time, I have contacts that actually feel good in my eyes! It honestly feels incredible to have “8K vision” again. I left feeling happy, cared for, and confident that I was in great hands. I highly recommend Dominion Eye Care in Chesapeake to anyone looking for a professional, caring, and welcoming eye doctor and staff. This place truly goes above and beyond, and I’m so happy I found them.

I had an appointment at Dominion Eye Care and unfortunately had a very disappointing experience. After checking in, I sat in the waiting room for over 30 minutes with no communication or updates from the staff. During that time, I noticed new patients coming in who were immediately greeted and helped, while multiple employees walked past me without even acknowledging my presence. When I scheduled my appointment, I specifically asked how long the visit would take because I had other obligations, and I was told it would take less than an hour. After already waiting more than 30 minutes without anyone explaining the delay, I decided to cancel my appointment and leave. What disappointed me most was the lack of professionalism from the front desk. Instead of explaining the delay or letting me know how much longer the wait would be, the receptionist with long, straight brown hair simply said, “Sorry about that,” while smirking. There was no attempt to apologize sincerely, communicate, or make the situation right. I understand that medical offices can run behind schedule, but basic communication and courtesy go a long way. Being ignored, left without updates, and then dismissed when I chose to leave made me feel that my time was not valued. Based on this experience, I would not recommend this office.

Wow! Went in for my yearly eye exam and glasses. Not only has the optometrist been updated, but most of the equipment, desk and chairs have been replaced. Very comfortable atmosphere and knowledgeable staff is awesome. Not just getting glasses anymore! They are an advanced eye health center like no other i have been to. I liked the previous crew but Dr. Keaton has really took this place to the next level! No complaints at all!!!

Dr Keaton and her staff are wonderful to work with. Eye care diagnosis and treatment is superb with the latest tools available. Do yourself a favor and pay the extra to not have your eyes dilated. The scanning machine is so much better than dealing with dilated eyes. When it comes time to pick frames and lenses they will help you with that as well. Wonderful place for eye care!

I had a great experience. The staff was friendly, professional, and made me feel comfortable from the moment I checked in. The wait time was reasonable, and the office was clean and well organized. The doctor took the time to listen to explained everything clearly. I really appreciated the level of care and attention I received. I would definitely recommend this practice.