Downey Eyecare Center

First-time visiting this place. Gotta say, I really had a great experience. Greg, at the front desk was just a super cool dude. Friendly, knowledgeable, and super helpful. Dr. Huang operformed the eye exam. Super nice. And Natalie helped us with our frames and everything else. She was Amazing. Extremely helpful, answered ALL my questions. Just really helpful, again super knowledgeable. Overall great experience. Worth the drive it took us to get there. We found our place!

I arrived 13 minutes late to my appointment today and was told that I had to reschedule when doctors usually give you 15 minutes there is no policy posted or sent regarding this. The supposed to be office manager a white lady with reddish hair was rude and sarcastic told me to sit down like I was a dog or a child every time I said something to the person I was on the phone with she had a sarcastic reply when I was not talking to her she told me I can’t come back to be seen at this office and that’s fine I don’t want to spend my money where I gotta deal with a unprofessional minimum wage paid receptionist lol

Super annoying! I’ve been a client of Downey eye care since 2015!!! And called today prior to arriving to ask if they can get me a trial for daily disposable contacts and they said yes and would set them aside for me. I drove one hour to get there before they closed just so that they can tell me that they all of a sudden can’t give me a trial! Aside it being a complete waste of time, and LUCY giving false information and being negligent when I arrived - the manager also did nothing to remedy the issue! Only if I ordered $400 worth or contacts would she be able to give me a trial pair. ridiculous! Safe to say they lost a long time client!

I wish I could give minus star to this very unorganized eye are! Yesterday I took an online appointment from their website their website gave me an appointment for 12:30, so I got several hours off from my work to make it. But just one hour before my appointment they gave me call and told me their websites gave me a wrong appointment and they don't have any appointments for me for today! It's very very disrespectful way to treat with patients! I told them forger about me I will not waste my time and money for such this disorganized eye care that they don't know right hand from their kefts hands, how they want to give an accurate eye exam to their patients?! The woman on the phone who called me from this facility instead of apologized me she told me:"that's fine" and she hung up the phone on me. If you respect to yourself don't go to this facility. They don't have culture and good behavior with patients and they don't respect to the time of their patients they owe to me an apologize because their gave me wrong appointment and waste my precious time. But these rude people here don't know how to apologize when they did such this big mistakes. This is violation of customers and its not acceptable at all.when I read the other reviews here I find out they face the false appointment s to other patients too and then canceled it. I think this facility should be due due to running fake appointments and play with patients. I am going to complain against of them to California health department

I’ve been several places in the past, but I always return to this practice for QUALITY glasses. The doctor and his staff are amazing, professional, and personable. Any questions or doubts will be put to rest. I’ll definitely return. 😊