If you buy glasses using insurance at this place, they’ll give you the glasses in about two weeks once they’re ready. However, they won’t include a protective case unless you pay an extra $5. I find that frustrating, because prescription glasses should come with a case to keep them safe—especially considering the price already includes markups (which means the cost of the case is likely already covered in what we paid). It feels misleading. They make it seem like you're getting a free case if you pay out of pocket, but really, you're already paying more than $5 for it through their profit margins. I wanted to point this out because, honestly, it seems selfish to withhold something so basic—like a glasses case—just because of the insurance you use. It's just $5. I even called to confirm, and they said it "depends" on the insurance. For example, they said LA Care doesn’t cover the case. But correct me if I’m wrong—doesn’t insurance pay in real currency? So why deny something as simple and necessary as a glasses case? Are they suggesting LA Care pays in something like credit, tokens, or Monopoly money instead of U.S. dollars? That would be absurd. It seems like the goal is to get you to break your glasses sooner so you have to come back and spend more. And to top it off, they didn’t even include a microfiber cloth to clean the lenses. Most other places treat customers better and include those essentials—because they value the relationship, not just the money.
