The two positives of this clinic are that they are responsive to their phones and easy to book appointments with. However, I had two major issues that are leading me to never return to this practice. The first issue was that they were not transparent with their pricing at all. I had an eye emergency and Dr. Ricke wanted me to return for a follow up. I was explicitly told by front desk staff that my follow up appointment was free of charge and I would not be billed. Lo and behold two months later bills show up at my door. The second and more significant let down was that throughout the process I clearly described what my symptoms and issues were and how while the surface of my eye was healing that my eye lid was beginning to swell significantly and worsening everyday despite following my prescription perfectly. I also confirmed verbally, twice, during my appointment that he wanted me to do cold presses and avoid using heat. I ended up going to Urgent Care two days later because my eye worsened daily. The Urgent Care doctor looked at what I had been prescribed and explained that it was not treating the swelling at all and that in fact I should have been doing heat and that the cold press was causing it to be worse. Within 24hrs of ending Dr. Ricke's instructions and applying heat multiple times that day, I immediately saw improvement and reversal of the 1-2 weeks of swelling and redness I had been struggling with. I can't return to a doctor that doesn't treat the problem at hand and caused my recovery to be weeks longer than necessary. Otherwise, Dr. Ricke was very kind in our appointments.
