Used my insurance to purchase new frames (the same as my current frames that were purchased there) My insurance was used. They could not get the lenses into the frames correctly, and scratched up the new frames I just bought. I was told to purchase another pair from them , so they can get fixed at the lab. That this was the best they could to. Filing a complaint with the Better Business Bureau.
Dr John J Gardner
About
Dr John J Gardner serves patients in Hickory Hills and the surrounding part of Illinois from its office at 9400 S Roberts Rd. Both exams and glasses are handled here — exam rooms and an optical shop share the same address. Listed services include glasses & frames, contact lenses, contact lens fitting and sports & safety eyewear. Insurance accepted includes VSP, EyeMed, Davis Vision and Spectera (11 plans in total). Doctors at this practice include John Gardner, OD, Cailyn Strupek, OD, Dana Devito, OD and Maliha Asadullah, OD. The optical carries 36 frame brands. It is open 4 days a week, including Saturdays. You can walk in without an appointment. Call (708) 598-1322 to confirm hours and coverage before you visit.
- Listing type
- Optical · Optometrist
- Address
-
9400 S Roberts Rd
Hickory Hills, IL 60457
Get Directions - Phone
- (708) 598-1322
- Languages spoken
- English, Spanish
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
Brands on the floor as of the practice's last update. Stock varies — call for a specific model.
On the map
Hours
| Tuesday | 9:00 AM – 5:00 PM |
| Wednesday | 9:00 AM – 4:00 PM |
| Thursday | 9:00 AM – 5:00 PM |
| Saturday | 9:00 AM – 12:00 PM |
Currently closed. Times shown in America/Chicago. Holiday hours may differ.
Doctors at this practice
Reviews on Google 169
Dr John Gardner indeed delivered on his promise of excellent service. His friendliness right away put you at ease as he performs his eye exams. His staff has been well chosen as they to perform a level of excellence. I would highly recommend Dr John Gardner for your eye care, Michael, Krol
Had a great visit with Dr DeVito , she explained everything to me very well also answered all my questions and concerns and set me up with an updated prescription. The staff was very helpful in helping me pick out my new glasses and sunglasses they explain all the cost and products very well. Thanks to all !!!!
I’ve been a long-time customer here, which makes this experience even more disappointing. While I was in the room with the assistant (before seeing the doctor), I declined the corneal scan, but she went ahead with it anyway after making it seem like it was fully covered by my insurance. I trusted that and didn’t think twice — only to be charged $40 for the scan afterward, on top of my $20 copay, totaling $60. None of this was clearly explained up front, and I wasn’t prepared to pay that. It felt misleading and left me feeling taken advantage of. I want to warn other patients: ask for a full breakdown of costs before anything is done. The lack of transparency here really makes me reconsider continuing my care at this office
Everyone at the office is very friendly and helpful. Dr Asadullah was kind, patient, and understanding when it came to my contact lens anxiety. She took her time listening to my concerns and had good advice to help me get used to wearing contacts occasionally. Great experience as always!
Reviews are written by Google users and shown as published on Google. EyecareSearch does not edit, verify or rank them.