Dr. Kenneth A Ethier OD

My appointments have been very good. Dr Ethier is great at explaining results and prognoses. My advice to the office manager: please discontinue the use of the message center. After my 2nd appt, I was asked to call when I got home and provide information on our vision insurance card. I called 5 times. Not once was the phone answered. Your receptionist was expecting my call! I have since called last Friday 3/27 to schedule an appt for a new prescription appt. The phone wasn't answered, I called at approx 12:38 while the staff was at lunch. I didn't receive a return call the rest of the business day. Perhaps I WILL receive a call tomorrow, Monday. That remains to be seen, and I'll edit if I should. Everyone's time is valuable. The 1st rule of business is "Return Your Phone Calls."

Very disappointed! We have been going here for years - husband had an appointment on June 24th. Arrived to a closed office until the 27th??? No call, no text. Very unprofessional. Emergencies happen, but there was time to leave an outgoing message regarding the closure, so there was time to contact your patients. Won’t be rescheduling. Edited to add: Comment below is that someone is apologizing that we weren't happy with our visit - that's just it - there was no visit.

One of the worst experiences ever. After almost a year I get told I owe for my doctor’s visit which was never told at my appointment. I even verified my insurance information and was never told in advance that my appointment was never covered. Also, took my son months after and was told his appointment was covered by the insurance and come to find out I was lied to by the manager Clarissa who was very unprofessional and rude. When I made the payments for my son and I Clarissa who stated is the manager and coworker throw my payment receipt at me and stated I needed to vacate the premises. I will be filing a complaint through the state medical board. Very unprofessional and false advertisement location.

My prescription was so messed up from a different doctor I couldn’t see. Dr. Ethier instantly knew what the problem was as well as diagnosing a couple other problems that I had no idea I had. He is very knowledgeable and I am extremely thankful and happy. Would highly recommend him to EVERYONE I know!

Very rude employees at this eye clinic. I had an appointment scheduled and then when I drove in to town (40 miles) the receptionist informed me she had removed me as a patient for for "excessive cancelation/no show."