Dr Richard J Pinelli

Had to cancel appointments for wife and daughter due to schedule changes....cost $130 to cancel an appointment. For that reason along I would not recommend them.

What a wonderful, positive first experience with this practice !! I was referred to them from a friend and, even though it is over an hour drive for me, it was well worth the trip. The Doctor and Staff treated me warmly and with respect and made me immediately feel like family. They respected my personal needs and concerns and made the entire experience very comfortable and hassle-free. He even found a few discrepancies with my previous glasses prescription! Even though my previous eye doctor is only 15-minutes from my home, it is well worth the drive to be treated like the good old fashioned days instead of being just another number in an assembly line. Very thankful to have found this practice and will continue with them as long as possible !!

Beware of this Doctor and his office staff. They will take your money without, making sure their patients truly understand what they are paying for. My elderly father needed glasses and went here. What a big mistake. They took advantage of his trust in them, believing that they would take care of him and they didn’t. They didn’t give him an estimate because according to them, he didn’t ask for one, He ended up paying over $1000 between out-of-pocket and insurance benefits to have his lenses replaced.

We bought glasses from them and paid over $500. They charged a professional fee of nearly $100. A few months later, the glasses broke. We took the glasses to them. They said they had another “new” pair in the office. I paid $275 for what they said was a “new” pair. Exactly 2 days later, the glasses broke in the exact same spot. I called and they insisted that they gave me a new pair. Took the glasses for them look at and another lady in the office said the glasses broke in the same spot. They wanted me to pay her another $200 for a pair of glasses. They couldn’t even provide the old pair that I turned in prior. It’s because they gave me that same pair back. Do NOT go here. They will rip you off. I should have checked their 2.7 star rating before going to them.

Exorbitantly high profit margins on contacts. Go anywhere else and pay 40% of what they charge. $600 for a year’s worth of contacts instead of $240 right down the street at Envision Eye Care. When price was questioned with two other quotes, the only response I got was, “That’s just our pricing.” IMO, this is a very unethical way to do business. Do not make the same mistake I made.