Dr Robert A Lafont

I wish I could give zero star cause 1 star is to much. The Front desk person that called me an hour before our appointments is not very friendly.Must have changed hands. been there a few years ago and everyone is so nice and amazing today Was told my daughter and my eye exams are cover but my husbands wasn’t. Um excuse me why? Same insurance She told me my insurance wasn’t allowing it. Didn’t even offer to try and help nothing so I hung up and called the previous eye dr we had went to about 2 years ago that’s a farther away and spoke with them and she told me he’s cover for his eye exam. So I called back and asked why she couldn’t tell me of course. It just sucks cause the dr LaFont is amazing but front desk needs a little lesson in customer service.

I absolutely love this office, I've been going to La Font's office since I was 9 years old. Staff are super friendly and love to work with you, and La Font actually takes his time to explain everything in great detail to you, unlike other places were you go in one door out the other in 5 minutes. Also love the fact that he got the Optimap machine that thing is fantastic since it doesn't dilate your pupils!

The person who answers the phone treats you like a second class citizen if you have Medi-Cal. She was annoyed that I called twice and tried to schedule an appointment and was told we put you on the waiting list and we will call you. Don’t go to this place if you don’t have a PPO. The service you get ever since the pandemic is not good.

1st visit: standard checkin procedures, very through optometrist-no issues. 2nd visit: showed up 5 min before SCHEDULED appt. quick check in, no paperwork (great!) and told to sit. 16 minutes pass & no mention of "hey were running late..." "apologies..." etc. In the meantime presumed previous pt was in 1st stage of visit for first 5 min of sitting, then walked into exam room for remainder of my time sitting. Meanwhile one of the check-in personnel leaves for the day. At 15 minutes past then I am addressed by the remaining staff on looking into contacts, I ask how much longer? says "right now..in like 5 minutes" and types on computer. I ask "should I reschedule? were already 15 min past appt time", she says "no ill take you right now" & proceeds to type on the computer. At this point theres no urgency or real movement to get up, so its determined my time is wasted at least for a total of 20 minutes without any courtesy or acknowledgement of the delay. Was I double booked? Did they sqeeze in another pt because they were there with another scheduled patient? Or just flat out running behind? Either way common courtesy would be to call to let pts know prior or let the patient know at check-in so I could've decided for myself if I could/would stay or not. But I am courteous and left so they can leave on time, rather than rushing through the last patient exam of the day. would they have still allowed me to be seen if I was 15/20 minutes late with no acknowledgement? I'll go with probably not...

Never been so educated at an optometry office like this! I was given a walk through of my entire exam and learned so much from my results. Choosing my new glasses was a seamless and great experience too! I can't wait to get my new an improved pair of glasses, Thank you LaFont Family!