Dr Tavel Family Eye Care

Andrea was wonderful! She took the time to help me find glasses when I wasn't sure which ones to get. The entire staff was great and I was seen fairly quickly. Andrea specifically was very kind, patient, and gave great advice on which frames best suited me. Additionally, she also helped me understand the financial aspect of purchasing the glasses since I have new insurance. Many thanks to Andrea!

I went here about two weeks ago. My experience was a rarity. The Customer service was beyond excellent. I came in with my glasses broken and glued together upon arrival. I was in total distress. The Eye Exam with the Doctor was very pleasant and informative.The young lady named Jessica that helped me went above and beyond and showed me great care and empathy. She reset my lens into a temporary Frame until my new glasses come back. Her level of kindness and professionalism was simply phenomenal. I couldn't help but notice, that all the Customers were being given the same polite kindness and care that I was receiving as well. Hats off to the entire staff at this location on their commitment to deliver outstanding Customer Service to all their Customers. We thank you and appreciate you guys!

My experience at Dr. Tavel was very thorough and positive. Everyone was knowledgeable and went above and beyond in their service. I couldn't have expected better. It took from February to June to get my glasses. There were unforseen problems along the way. It took too long.

I'm still not finished with everything here. The glasses I received provide are providing sharp vision without eyestrain. The exact prescription data was provided as a printout. I've been happy with how I've been treated in a courteous and professional manner. There were some delays in informing me when my glasses were ready for pickup; and other delays for correct fitting contacts to arrive. I'm still pleased with the treatment I've received.

While the optometrist I saw was excellent, patient, and thorough, my experience with the front office and sales staff was disappointing. The staff member who conducted pre testing was unwelcoming and lacked professionalism. Although I understand the no cell phone policy, she stood and watched me put my phone away before continuing, which felt unnecessary. My medication list was also not fully reviewed, and I had to point out specific medications myself, which raised concerns about thoroughness. While waiting to be called back, the same staff member stood behind me and appeared to look over my phone screen, which felt like an invasion of privacy. Additionally, there was little discretion in the office, as insurance information was discussed loudly in a shared space where other patients could hear. There was also confusion regarding insurance coverage, eyewear eligibility, and non prescription contacts. I was given inconsistent information and had to correct staff more than once. The copay I was quoted over the phone differed from what I was told in person and was only corrected after I raised the issue. That said, the optometrist was outstanding. She was patient, attentive, and made the exam itself a very positive experience. I hope the practice addresses the front office issues so the overall patient experience can better reflect the quality of care she provides.