As a business owner, establishments like Sam’s Club and Costco are beneficial to me. I have not shopped at Sam’s Club in almost two years because my daughter convinced me to shop at Costco. Today, I decided to renew my Sam’s Club membership. I was ecstatic with the selection of snacks that I purchased for my facility. As I approached the exit, I was met by a young lady named Scarlett. Scarlett was mouthing something to me, and unfortunately, I could barely hear her since I don’t hear very well out of my right ear. I approached her, smiled, and said, “I’m sorry, I don’t hear very well, and I didn’t hear you.” She frowned and snapped at me, saying, “I said go,” and shot her hand toward me. I explained to her that I had not been in her establishment in a year and a half and didn’t know the process. I thought she was looking for my receipt. She frowned at me. I asked her if she was okay because her energy was not very kind. She began to walk away from me and said, “I didn’t say anything to you.” I responded, “Okay, Scarlett, thank you,” and spoke with the manager, Monique. I expressed to her my disappointment with the service at the door and suggested that maybe Scarlett should not be at the door with customers if she is not able to maintain professionalism. On another note, I renewed my membership with Doris at customer service, and Doris provided exemplary service. Maybe Sam’s Club can implement a buddy system, if they have not already, and have Doris train Scarlett.
