Dr Zhu Eye Associates

I originally made an appointment here after being referred by a friend. Unfortunately, the day of my appointment there was heavy snow. I called ahead to ask if I could arrive a bit later since I needed time to shovel my car. The associate I spoke with, Cassie, was extremely rude and completely unaccommodating, despite the weather conditions. Her tone on the phone was nasty and unprofessional. Due to this interaction, I decided not to go. I then called Target Optical, where they were much kinder and able to accommodate me with no issues. Based on this experience, I would not recommend this location.

Avoid this vision center!! My wife and I had our appointment on 12/27/2024 to get new pairs of glasses and we paid the full balance then. Now five months later on 04/28/2025, we both got bills saying we owed balance on our accounts! It took them five months to give you surprise bills. If they had sent us the bills earlier, we could have used our money in our flexible spending account to reimburse ourselves. Now the reimbursement deadline has passed in March, we have to pay the balance out of pocket. The billing department and the store just kicked us around when we called. Huge disappointment in how they handled the claims and treat their customers. Avoid this place if you don't want surprise bills!!!!

While the front desk and showroom folks are fantastic, the doc giving the eye exam was extremely unprofessional, yelling at the mother for asking too many questions when the child clearly didn’t understand. The exam was abruptly ended when the doctor said she didn’t want to give the exam anymore stating she was not professional enough. I’ll still get my glasses there, the front office is fantastic. But I’ll get exams elsewhere.

The staff at this vision center is AMAZING!! When buying my nephew glasses for the first time Marlene told me that having protection coverage would be beneficial because my nephew was young and new to having glasses so I trusted her professional opinion and added the protection. Well, thank god for her!! Ive needed to use it 3 times already lol The staff including Sheila and Karen have been nothing less than incredible!! They are kind, knowledgeable and willing to take the time to help their customers!! I will definitely be buying all my glasses in the future at this particular vision center!!

Cindy helped me find the perfect glasses at an affordable price. Walmart offers a much bigger selection of frames at much better prices than the competitors. Cindy was friendly, personable, knowledge & efficient. She listened to me & I was in & out in less than an hour. I highly recommend working with Cindy at this excellent store.