El Paso West Eyecare & Cont

Excellent customer service! Receptionist was extremely helpful and friendly. They took me in as a walk in, verified my insurance and i was out of there within 30 minutes as a new patient. The girl doing the eye exams was very friendly and answered all questions i had. The doctor was very nice and friendly. I highly recommend, i will be sending my family members there! Excellent customer service!

The 5 star reviews are real! I was looking for a new optometrist, and I am so pleased to have found this place. I called in the afternoon and was able to get a same day appointment. The front office staff were friendly and professional, the office was clean, well decorated and comfortable, and Dr. Schmalzle was amazing! She was friendly and professional and took the time to thoroughly explain/answer any questions that I had. I was also in and out of the office with my new prescription in a very reasonable amount of time.

If you need a walk-in glasses or contact lens Rx exam, you need to call them! I was seen super fast, the staff was so friendly and efficient, and services were reasonably priced. Dr. Schmalzle was great to talk to and provided quick but thorough care. Thanks y'all!

I’m super impressed with my visit to get an eye exam for both glasses and contacts. Front desk staff Rose and Jenny did an excellent job in setting up a quick appointment for me and in processing my paperwork, performing the pre-examine tests and in explaining the rebate for my contacts as well placing the order that will arrive soon. The whole eye exam process was clear and easy. All prices were upfront and procedures to the point. Dr. Schmalzle is the best and she carefully explained everything to me and set me up immediately with contacts to walk out with as my prescriptions for both glasses and contacts . I feel very lucky to have found the perfect place . Thank you so much Dr. Schmalzle , Rose and Jenny! ☺️

Very rude personal that takes your personal information and refuses to get rid of it even after the services won't be performed. Reply yes she was. Plus there was no need for her to have waited for me to provide all the information up front ask for social to them let me know. She was going to charge upfront. She did not need to ask any of these details. If she was looking for payment upfront. She being condescending and she was rude. And she refused to wipe the information clean. She went ahead and scanned it first. I assure you that this is one of the most ridiculously rude people I have had the displeasure of dealing with in an office. Complete red flag to go as far as demand social fully knowing you will be asking for payment. Plus I had provided proof of coverage. Never have I had to give the social when I had the actual insurance information. I would have paid for the visit had she started with that instead of asking for social.