WARNING!!!! WITH ALL MY HEART I URGE YOU TO READ THIS BEFORE SUBJECTING ANYONE YOU LOVE TO THIS FACILITY!!!!
If you truly care about your loved ones in any way, shape, or form, I strongly urge you not to allow your family members to reside in this facility.
As a licensed hospice CNA myself, I am appalled, deeply disturbed, and profoundly disappointed by what I have witnessed here. The level of care provided — on every level — is unacceptable. The CNAs are not providing even basic care. My uncle has gone an entire week without being bathed. He has been left covered in his own feces and urine for extended periods of time, and this has happened on multiple occasions — more times than I can count on one hand.
When family members call seeking answers, we are met with dismissive attitudes rather than accountability. Overnight, he is not being checked on appropriately. He is not assisted to the bathroom. He is not helped with eating as required. There have been ongoing concerns about whether he is consistently receiving his proper medications. Communication with the family is severely lacking, my mother is his health care proxy and they consistently fail to contact her as well as return ANY of her phone calls. When communication does occur, it is often rude and unprofessional.
Do not be misled by the smiling photos and positive images posted on their social media pages. Those images do not reflect the reality of the care being provided inside this facility. From my experience, the focus appears to be financial gain rather than the well-being and dignity of the residents entrusted to them.
This situation is heartbreaking and disgraceful. Every staff member who knowingly allows this level of neglect should take a hard look at their professional and ethical responsibilities. One day, each of us may find ourselves or our loved ones dependent on the care of others. No one deserves to be treated this way.
Let’s not overlook the fact that staff members take however much time they personally feel is necessary, if they choose to respond at all, when a patient’s call light is on. At times, it has taken up to thirty minutes for someone to respond. On some occasions, no one has come at all.
Just yesterday, another patient sharing a room with my family member fell twice. My family member’s daughter had to scream at the top of her lungs just to get staff to respond and assist in putting this individual back into bed. No family member should ever be placed in the position of having to beg for basic patient safety measures.
It has become painfully clear that staff appear to pick and choose who they attend to and when—if at all. This inconsistency in care is not only unacceptable, it is dangerous.
This facility is unsafe. It is ill-equipped in every aspect, unprofessional, and severely lacking in adequate knowledgeable, kind, caring staffing. Even more concerning is the absence of basic human decency and the inability to consistently manage the fundamental responsibilities required for patient care.
