On May 30, 2026, I visited the Newark location of Elegant Eyes for a eye exam, which I paid for out of pocket! Because Elegant Eyes did not carry the brand of eyeglass frames I wanted, I ordered my glasses online using the prescription they provided. When my glasses arrived, the right lens was extremely blurry and unusable. It immediately seemed that something was wrong with the prescription. So I contacted Elegant Eyes to have the issue resolved. I was referred to a supervisor named Denise. Instead of investigating the possibility that the prescription was incorrect, I was given several different explanations. First, I was told the eyeglass manufacturer may have made an error. Then I was told the problem was because I had not worn glasses in a long time. At one point, Denise even suggested that I had a "lazy eye" lmao. Throughout our conversations, I felt my concerns were dismissed rather than taken seriously. I eventually returned to Elegant Eyes for another examination. During that visit, it was determined that the original prescription was completely incorrect and needed to be changed. This confirmed that the issue was not the manufacturer, my adjustment to wearing glasses, or a lazy eye, but that the optometrist intentionally or unintentionally subscribed a inaccurate prescription. After learning that the original prescription had been wrong, I asked Denise whether Elegant Eyes would offer any compensation for the inconvenience and additional costs I incurred. I was told there was nothing they could do. I did not argue or create a scene, I simply left out of the establishment. Well to make a long story even longer, I was forced to spend an additional $228 to have my glasses corrected. Based on my experience, I cannot recommend Elegant Eyes to others. Patients trust eye care professionals with something as important as their vision, and I believe that trust should be matched with accuracy, accountability, and professionalism. Unfortunately, I did not receive any of those from Elegant Eyes.
