Elevate Eye Care

Dr. Vuong is awesome! He answers all questions and appointments are never rushed. The staff is very friendly and polite! Highly recommend

They don't answer the phone. It says select 2 to speak to the front desk. After you select 2 it tells you their hours of operation. You literally can't get anyone to answer.

I had a wonderful experience when I visited Dr. Vhong’s office back in 2023 when he was next door to a Pearl Vision. My most recent visit in April of 2025 was less than stellar. My appointment was for 11am and I arrived at 10:45am. I presented my insurance card and was told to have seat. I waited for 30 minutes and then another patient came and was see before me at 11:20am. No one was with the doctor and I couldn’t understand why I hadn’t been seen. I spoke up about my concerns but I wasn’t given an explanation. Instead I was asked to pay my copay. My interaction with the customer service staff was rushed and insincere. When Dr. Vuong finally saw me at 11:45 ( an hr after my arrival) his bedside manner had deteriorated from when I last saw him. He frowned and seemed like he wanted to be somewhere else. I prefer to be asked if I’d like my eyes to be dilated. But I was not asked nor offered that service. My eye exam just seemed rushed and incomplete. I will not return to his office and will take my business elsewhere. Consistent customer service is essential to retain patients.

I was disappointed to get there on time and wait and never be told that Dr Vuong was not working. I got told of text messages reminding my if my appointment in felt as a courtesy I could have at minimum been told that he was not there when I checked in. I've been a client is Dr. Vuong for over 15 years so I kindly rescheduled my appointment. But it was still a waste of time. I was also annoyed to be told that clinic is appointment only, by to get there and watch them expert walk ins, and a patient came in after me and apologized for being 20 minutes late, yet he was called back before me. Which I guess in hindsight was fine because that's how I discovered Dr. Vuong was not there today.

The office was easy to locate, upon arrival I was promptly greeted and the receptionist was very professional. I provided her with my information and I was called to the exam area very quickly. Once I finished the preliminary exam I was seen by the doctor. The doctor was very thorough and answered all my questions in a way that I understood. I have been using this doctor for years and I am very satisfied with the