If I could, I would rate it zero stars, but it won’t allow me to do so. Without getting into a she said she said, the bottom line is the lack of Customer Service left a lot to be desired. The time it took for the visit was ridiculous. I was there for over an hour before I was even seen for my refraction. I then spent two hours trying to get them to decipher my benefits even though they were providers of my insurance. The.waiting time to pick up a prescription after that was also mind-boggling. In the end the glasses were unsatisfactory and the office manger said there are no adjustments. When it comes to readers, she said, & I quote, “the prescription is the prescription”. I am now a proud owner of a pair of glasses that I can’t see out of and my own frames that no longer have lenses in it. The take away, the optometrist was very nice, but not nearly enough to endure the other problems I experienced.
