Envision Eye Care

I highly recommend this place! The staff is always so kind, welcoming, and helpful every time I’ve been there. They provide fast service and make the whole process easy and stress-free. Everyone is friendly and truly cares about their patients.

I’m not sure where to begin from the moment you walk into the door you’re met with the happiest people that are always smiling and so friendly the wait times even without an appointment or virtually nonexistent. I showed up today with no appointment to pick out glasses and was in and out in less than 20 minutes ! The staff member that was helping me was amazing. She went above and beyond to make sure that I got the best package. My insurance and even got me transitions added for free with my Vsp. She took the time to answer any questions and was very pleasant to deal with . The doctor is also fantastic and I love the new office. It is a huge upgrade and compared to Any other major lens place they have the most advanced technology around to give you the best prescription possible they truly care!! Also, they use A VR headset, which is insane. I love it. Five stars all around beautiful property as well thank you 😊 they do accept Virginia Medicaid As an FYI, and I think they work with most insurances

5 star review for the office staff, especially our optometrist technician. However 1 star review for Dr Joshua Daniel. He is rude and condescending. He refused to see my 2 and 4 year old without dilating their eyes. And was abrasive and dismissive when I asked why the added benefit of this would. I am not an optometrist but I am a healthcare provider and have had my eyes my dialed. My eyes were dilated once in the last 15 years of eye exams and this was prior to an eye surgery. It’s not comfortable so I imagine it’s not something many parents would consent to for their children without any concerns. As a healthcare provider, I understand my patients have a right to decline any treatment or exam I recommend for them. I never respond with rudeness or decline to see them. They had their first eye exam here last year and we had an amazing experience. We will come back but we will never see Dr Danial, nor will I recommend friends or family visit Envision if he is their only option. Ask to see another optometrist to avoid having to reschedule to receive compassionate care.

Dr. Feeley is fantastic! She genuinely listens and takes the time to explain issues well. She recommended and administered LipiFlow to treat MGD, and I've already noticed improvement. Dr. Feeley deserves 5/5 stars. It's rare to find a medical provider who cares as much as she does. Unfortunately my experience with other workers in this office has been negative. On 12/16 more than 1 tech attempted to obtain imaging of my meibomian glands but failed. They seemed more interested in sitting around chatting. Dr. Feeley had to step in to flip my lids back and take the photos. Dr. Feeley was very patient in explaining MGD during my annual exam in November and this follow-up visit and asked that the tech Elizabeth (wore glasses and had very short orange-hued hair) perform the Schirmer test for dry eye. She applied numbing drops, inserted a paper strip inside each eye, and instructed me to keep my eyes fully closed for 5 minutes. Later that evening when I pulled my very long red hair back into a hair tie to wash my face, I noticed an extremely short chunk of hair by the nape of my neck. As bizarre as it sounds, the only explanation that I can think of is that Elizabeth must have cut a chunk of my hair. I have no idea why she might have done this, but my hair was down during the eye appointment, and I had my eyes closed (in significant discomfort) for 5 minutes. At one point, Elizabeth apologized for taking so long to insert the paper strips, and she was obviously very close to my face and hair. It will take YEARS for this hair to grow back to the length of the rest of my hair. I tried to let it go for fear of sounding crazy. However, after talking to friends who viewed it as assault, I decided to speak up. When I called the front desk and described the tech who cut my hair, I was told that her name was Kayla. Kristen, the Bristol location's Office Manager, called me back per my request. While apologetic, she said that Kayla was beloved by office staff and patients. I had to be the one to suggest solutions, including that she report the concern to the practice owners and that I never be in the presence of this employee due to safety concerns. The Lipiflow procedure was initially scheduled in early January. However, I later received a call stating that it needed to be rescheduled because they didn't have some supplies. The day before this rescheduled date, I missed a call from Envision Eyecare. I called back before listening to the voicemail and guessed that they were confirming the appointment. They confirmed this was the case. However, when I later listened to the voicemail, an employee said they still didn't have the supplies and needed to cancel. I didn't show up for the canceled appointment, but I received a voicemail the next day stating that I had missed it. I called back to explain, concerned that I could be charged a missed appt fee. On 2/6 before the Lipiflow procedure, Kristen informed me that the front desk employee had mistakenly said the employee was Kayla and that it was actually Elizabeth. She reassured me that Elizabeth no longer worked there. Elizabeth requested to transfer to Envision Eyecare's Abingdon location in December. I tried to ascertain whether she put in this request before or after 12/16, but she didn't specify. Kristen's tone was different, so perhaps they are now more inclined to believe me. Kristen said she would relay what happened to Envision Eyecare's owners, but it should have already been reported to the owners after my initial phone complaint. At the front desk on 2/6, the employee told me I owed $424. I thought Dr. Feeley had said that the cost was $424 per eye, but I imagined that the employee was told the correct amount so didn't question it. I wondered if they might only bill for half up-front? Today I received a mildly accusatory voicemail from Kristen, the Office Manager. How is it my fault that the employee who billed me told me the incorrect amount? Why don’t staff know what’s going on? Why is Kristen rude and dismissive?

I have been seeing Dr. Feeley for over 20 years. She is wonderful. However, yesterday, I had to wait two hours to be seen by the doctor. This is not acceptable. Please do not over book your doctors. Our time is just as valuable as yours.