Eye Associates of South Texas - North Central San Antonio

I'll start by saying the doctors seem competent. The service however leaves something to be desired. It's very slow. They don't answer the phone. If you're looking for a place where you can go, get your eye exam and then get your glasses all in one stop. This is not the place for you. They have a woman who works in the glasses section who supposedly is there once a week but is never there when they tell you she will be. I made the mistake of trusting them twice and went and took a little bit of time off of work to try to get some glasses and each time they gave me some other story as to why there was nobody there and they don't have anyone to fill in for that person. It's not professional. I don't know how they can have a glasses office that's never staffed. They used to be a lot better this year though it's a clown show. I wish I had just went to Costco. I would have already had my glasses in hand and now I have to go there. I really hope they get their stuff together. I hate when little local places are neglected like this. I'd like to spend money locally rather than at a big corporate place.

Place was nice and staff was very helpful. Unfortunately we weren't able to go in and get our exam as they did not have room for my husband's wheelchair. Did send us to MAC, huge building across from Morgan's Wonderland and said that they have the equipment and room for wheelchairs as my husband is wheelchair bound. That was very kind of Eye Associates to refer us to MAC.

Very overbooked scheduling. I had an appointment at 2:05 and the doctor did not see me until after 3. Doctor was knowledgeable of my issue and listened and addressed questions well.

We scheduled my husband's appointment with Dr Burns WEEKS ago, at the Claussen Rd clinic, since he would not be at the clinic near our home until December. We received texts to confirm the appointment two days before the date. We arrived this morning and the receptionist handed my husband several pages of paperwork to complete. She did not ask him his name or which doctor he was seeing. 20 minutes later another patient enters, and she asked HIM which doctor he was to see. He said Dr Burns. The receptionist told him Dr Burns wouldn't be coming to that clinic any more. I said WHAT?! She claimed the office had called my husband but there were no such calls on his phone. To make matters worse, she said there was no ophthalmologist in the clinic that he could see instead. I then asked about getting an appointment near our home and was told December 31st was available. I told her to forget it, and we left. We will NOT be using this company again.

Dr. D'Amore and Dr. Antunez are great. The office is not. I waited over 30 minutes while I watched 2 people be called within 5 to 10 minutes of getting there. I got a tech that was new and not being coached at the time. He couldn't get 1 machine to work. He couldn't get the eye pressure, and he touched the tip of the eye dilation drops to my eye. I told Dr. D'Amore and the receptionist who checked me out. They didn't respond with an apology to what I had experienced. The majority of the time I was waiting the manager was chit chatting with the front receptionist about personal issues. I didn't see that I was going to get any real response there thus this review. I believe that my insurance only works with this company though I know they have different offices.