"Welcome to where the customer is always wrong." I want to start this review by saying that I love the actual doctors here and will say that they provide excellent care and will give the most thought into the future of your vision. I am always treated with respect by then I and I appreciate that. That is the only reason, and I repeat, the ONLY reason I am giving this shack two stars instead of just one.
Take your prescription and run. Because as soon as you get your prescription you will be greeted by the most rude and condescending eyeglass fitters ever. Specifically Joyce who told, or should I say threatened me saying that if picked the pair she thought did not "look good on me" she would write down that I acted against her recommendation and would be out certain guarantees. I wish this was an isolated incident but I was not, I was called days later by the same "Joyce" saying that whatever I paid was actually not correct and I need to come pay more. How unprofessional. How low can a business get? This sort of behavior has happened the last three times I have gotten glasses, and it is going to be reported the better business bureau and several other channels as well.
Until I see better standards in the awful service that has been given, I recommend taking your business elsewhere.
As the response states, they have said that it was regarding the sizing of the glasses. While this is true, the way that they threatened to put it on some sort of record was blatantly unprofessional, and is a mark of poor service. The person that was saying these things was exceptionally rude and I will not stand for it. And I still have not received my frames due to her mistake with the records and have not received communication regarding when they will arrive. I think a company should listen to their customers before they blindly listen to their employees.
