Eye Care Associates Of St Louis

My experience echoed that over other reviewers regarding responsiveness and communication. I got inconsistent diagnoses related to cataracts from two doctors on my two visits. The first indicated i had mild cataracts, advising me to buy glasses at their shop. In a second appointment a different doctor told me I had advanced cataracts ripe for lens replacement. Later I was surprised to receive a significant bill in the mail after having the understanding that the visits were covered by copays. The first representative I spoke to conveyed it was their office's billing mistake; and that the balance was cleared. After subsequently getting a collections notice, the second Eye Care Associates representative I spoke to was indignant that the bill was absolutely correct.

Admin staff is pretty terrible and won’t take accountability for their errors and poor communication skills. Techs are hit or miss (lead tech Jennifer is a gem though). Drs. Breit and LaPoint are fantastic! Office staff can completely destroy a patient’s experience. Please retrain them and have Jennifer train the techs to have improved empathy, problem-solving, and communication skills.

To be honest, I was looking for a professional who I could trust who was quality. Having worked with Dr. Kadlac professionally many years ago, I was so happy to find that she associated with such a wonderful group of people, I was truly impressed. From the front desk staff, the amazing vision care tech who was an absolute pleasure to work with, and Dr. Kadlac every moment was exemplary, I felt cared about by the staff vs being on the medical assbly line that you find at most of the Health Care Factories in St Louis. This was a Blessing in my opinion! Care, Honesty and Respect

I just want to thank Dr. La Point and the staff of Eye Care Associates. The older I get the less I like going to any doctor but I am glad I did. The staff was nice. Doctor La Point came out and greeted me. He took the time to answer all of my questions and did not seemed rushed. The front desk staff were nice and very efficient handling the paper work and scheduling. Overall, a positive experience.

I had got some metal in my eye from work. I was referred to eye care associates. They got me in almost immediately due to circumstances. Fortunately for me I was matched with Dr. Kadlec and I could not be happier. She carefully took care of my eyes with confidence and precision. I felt as though she was caring and very easy going and gentle. Fantastic eye dr. I will be visiting in the future for my optical needs.