I am highly disappointed in the staff!!! Dr. Moss is a great doctor, but he needs a better staff. I am highly disappointed with my last exam and treatment after having issues with my contact lens. I first ordered a year’s worth of colored prescription contacts. When I went to pick them up and put them on, I couldn’t see clearly and was told, while in the office, that my eyes would adjust to them. They didn’t after almost a week so I called and was then told it was because I ordered colored contacts. This was strange to me because I have worn nonprescription colored contacts off and on for over 20 years and I explained that to the lady. She offered to order the brand of nonprescription I had worn, but she was not able to so she ordered what was supposed to be a year’s worth of clear lens to replace my colored lens. She ordered 4 boxes of trial contacts with 3 contacts per box. When I went to pick them up I questioned why I was given trail boxes and the lady I spoke to didn’t understand why either. I tried those and still was unable to see clearly. I had to go back 2 more times before I was able to see the doctor and have my prescription changed. I was given a trial pair, with the new prescription, to try and if they worked I was asked to call back and have my order placed. The new prescription worked and I called to have my order placed. After everything was straightened out with my prescription. I went in to pick up my year prescription of contacts I was given 16 boxes of trial lens that read FREE TRIAL LENS-NOT FOR SALE. I paid $325 for contact lens on the first day of my original appointment and I left with trial lens. I will never go back again. Dr. Moss is kind, caring, and friendly, but some of his staff should not be working in this field and I can’t keep hoping I will deal with someone who knows what they are doing. I feel cheated and ripped off. I didn’t pay for trial lens I paid for regular lens and I ended up with trial lens and the manager told the very kind young lady who didn’t understand why I had so many trial boxes that these boxes were the equivalent to what I paid. How is that true when these do not have a retail value? She did not come out to speak with me although she was supposed to have ordered my correct lens herself. I was given her card the last time I left and told she would straighten it out. I left there feeling completely ripped off. My 4 children and I have been going there for years, but we will not be going back!
