Eye Care On The Ridge

Never ever going back ! I purchased my hearing aids there as well as my glasses . I’ve had to bring my glasses back 5 times because they keep falling apart. Brought them back again today because of the very same problem same side. Got told they can’t fix it because one arm is missing. The same arm that fell off 5 times. Hearing doctor was great but I can’t say the same for the eye doctor. Last visit he had me wait in the chair for an hour and 10 min. I said what the heck ! He said I had and emergency, ok so you didn’t think to have someone come in and say something ? I just can’t say how disappointed I am at this place. NEVER NEVER AGAIN.

I had eye surgery in The Wytheville. By Oct. 22nd. I still did not have vision in that eye on the first week of Feb. After a visit to Wytheville again still no vision. I began to feel frightened. The eye became sore to the touch. Called Wytheville again no call back. Called Eye Care on the Ridge and got an appointment with Dr. Keith Gagnon. By the end of the first week vision is rapidly returning to the eye. His diagnosis was dead on. I am 85 years old. Have seen quite a few doctors in my days. Very few have impressed me like Keith. Today he changed my dosage. I strongly believe my vision will improve many times over again.

First, the optometrist was great. 2nd front desk staff very unprofessional the day I went in to pick up my glasses. The older lady upon me entering did ask how she could help but I was on the phone had a client in crisis, while I sat an finished my phone call the older lady on the left an girl in the middle appeared to be talking about me: old lady was staring an laughing, middle girl stood up an looked at me an sat down, an then the older lady wanted to hold up a folder an hide what she was saying as at this point they were making it uncomfortable. I approached the counter when I was finished with my phone call an stated I’m here to pick up my glasses: an rudely the older lady said you goto optic not here. Again I have 8 family members that goto this office, but believe me: not again: front staff very unprofessional an need to focus on work instead of laughing an gossiping about clients who are paying their salary. As a business owner Personally I’d fire both of them. An yes my names on this review!

Dr. Shad is a wonderful doctor! I went earlier this year for an emergency appointment & after several tests they were able to identify the issue. Perfect experience. Months later (same year 2025) I was worked in for another emergency appointment. I’ve been here previously w/ the SAME insurance. (Medicaid) I drove to the other location. About a half hour drive. I go to check in and the receptionist asked for my insurance cards. I handed them to her and she said “oh, we actually don’t take Sentara Medicaid anymore.” I said really, when? “Since about June.” I replied with no one told me that. She said “they should have told you.” I asked for my cards back and I told her next time someone has an appointment you guys need to be sure to tell someone so they don’t waste their gas or time. I walked out after. Very frustrating & not very professional in my opinion as a business to not verify insurance. Really upset.

Very nice staff, great Dr. my wife and I have had nothing less than great service.