I strongly encourage anyone considering this practice to look elsewhere. Despite having the first appointment of the day, I was forced to wait well over two hours before being seen. Unfortunately, this was not an isolated incident—it seems to be a direct result of chronic overbooking and poor office management. The receptionist was extremely rude and unprofessional, making an already frustrating experience even worse. Adding to the problem, no one ever answers the phone. Trying to reach the office is nearly impossible, and getting answers to simple questions becomes an unnecessary ordeal. My father was a physician in Racine and was friends with Dr. Pruitt and Dr. Singh. Knowing the level of professionalism and patient care they valued, I believe they would be appalled by how this practice is being run today. The billing is another constant source of frustration. Charges seem to be incorrect on a regular basis, and I have had to deal with repeated billing errors and improper charges. Patients should not have to spend their time correcting mistakes that shouldn't happen in the first place. The office also appears to routinely double-book appointments. I have personally watched elderly patients sit in the waiting room for hours waiting to be seen. It's disappointing and disrespectful to patients' time. The move to the newer location has only made things worse. The new office feels smaller than the previous practice and does not seem capable of handling the volume of patients being scheduled. The only positive thing I can say is that the women who handle glasses and contact lens orders are always pleasant, professional, and helpful. They are the only staff members who consistently treat patients with kindness and respect. Between the excessive wait times, rude front-desk staff, unanswered phones, recurring billing mistakes, and constant overbooking, this has been one of the most frustrating healthcare experiences I've had. I would not recommend this practice to anyone.
