Eye Consultants Of Pennsylvania

Dr. Barbera is wonderful. She makes sure you understand everything about the procedure you're about to have and is straight with you. She doesn't sugar coat things. If it's painful, she will tell you.

Understaffed at check-in. Clerk closed her window just as it was my turn. And was very rude. Told me to "find a green light". One light was on with four people waiting. One in a wheelchair. TOTALLY UNACCEPTABLE. DEFINITELY FINDING NEW EYE CONSULTANT

I really like my doctors but they are slow. I've never had an appointment that started on time. So there's no chance whatsoever of getting out of here in a reasonable time today. They just got a new computer system so let's see if that helps 😄

I called Eye Consultants to schedule an appointment and unfortunately had a very negative interaction with the receptionist who answered the phone. She was extremely rude, short, and dismissive throughout the conversation, which made the process uncomfortable and unprofessional. There was no courtesy, patience, or willingness to assist, which is concerning for the first point of contact at a medical office. I want to be clear that I am not speaking negatively about the doctors or the quality of care provided by the practice. My concern is strictly with the receptionist and scheduling department. I’ve also had family members who experienced the same rude and unhelpful behavior when calling, so it appears to be a recurring issue rather than a one-time situation. The professionalism of the front desk sets the tone for the entire patient experience, and this is an area that truly needs improvement. I hope the office takes this feedback seriously and addresses the conduct of the staff handling patient communication.

I didn't care for the customer service and they only took two insurances. On the upside they did have a good variety of frames.