Eye Doctors of Arizona

I went to Eye Drs of AZ because they were on my Medicare Insurance. Large, clean, quiet front Office, Both Receptionists attentive and nice. Carter was a GREAT Tech and I high recommend him. Listens, answers all questions, helpful and attentive. Dr Jeans came in for 5 minutes, looked at my eyes and left. Alicia who is in the Frames/Fitting/Dispense department was so helpful, Listened, answered all questions, helped me choose frames because i asked for help. Friendly, smile on her face at all times. I highly recommend Alicia, she's great.

I wish I could do a split review; one for the doctor and another for the staff. However, if you don't trust the staff, how can you trust the doctors who manage the staff? The office staff is incompetent. I had made appointment for May 13. 2026. I was told that my insurance did not require a referral. However, at 7:25 am on May 13, I received a call from their office stating my insurance required a referral. I called my doctor's and explained the situation to them I was given an appointment that day at noon. The primary care doctor sent the referral immediately. I called Eye Doctors of AZ back and asked if they had received the referral and they said no, but they would 'look around' and see if they could find it. They finally found the referral. Today I received a bill for $315 from my primary care doctor because the insurance will not pay for a visit that didn't require a referral. I am required to pay this because the Eye Doctors of Arizona has a incompetent staff. This is a big chunk of money to pay out of my Social Security. I can't afford to go to Eye Doctors of Arizona. Also, I can no longer afford to go to the cornea doctor to review a scratch on my cornea. Thank you for your incompetent staff.

*** update I went back and saw Dr Patel. 10 out of 10! 5 stars!! Great experience, he listened, was down to earth and totally professional. Took care of my eye and I was on my way in 15 minutes. He is fantastic and would highly recommend him. The office staff was great by fitting me in on short notice, very professional. Appt was at 2. Dr rolls in after 3, dismissive, talked at me, not with me. Acted like she could have care less about me or my giant swollen eye. I will not be returning.

This was my 1st visit to Eye Dr Of AZ and love the office and staff. It is very clean office, helpful & cheerful staff, and Dr Pital is a fabulous ophthalmologist. This is now my primary eye care center.

Dr. Matt Heller was really amazing. One of the better doctors I've seen in my long life. He very obviously cares about his patients as people, not as a number, and not as potential income! Suffice it to say that he knew he would lose money on me and my two procedures done on the same day, but he did it anyway regardless of the $ lost out of his pocket. I'm very impressed and will refer all my friends to him. Thank you Dr. Heller.