Eye Logic, LLC

visited this office today and unfortunately had a very disappointing experience. The woman at the front desk was extremely rude, unprofessional, careless, and unfriendly from the moment I walked in. Customer service and basic respect matter, especially in a medical office where patients may already be stressed or uncomfortable. I felt ignored and treated with disrespect, and the overall atmosphere was very unwelcoming. I normally do not leave negative reviews, but I believe other people should be aware before wasting their time here. I truly hope management addresses the behavior and improves how patients are treated.

I've been a patient for a long time. I originally was going to the Laconia location and then switched to the Somersworth location when I moved to Maine a year and a half ago. Dr. Guarino is an awesome, nice doctor who is the only reason I'm not giving one star! I've had no issues coming here until recently in Somersworth. The office staff is rude and dismissive. I've been a patient with no issues all these years, but because I had an issue getting to my appointment once (paid the $75 fee for no 24hour notice) and then unfortunately got hit with a migraine so bad it would have affected my eye exam on the day I was to go to my rescheduled date, they wanted to charge me $75 for no notice. I argued that it wasn't something I could get a 24 hour notice for, that it hit me hard and was making it hard to use my eyes. The response I got was as if I was this ongoing problem patient that has always caused them nothing but strife with wasteing the doctor's appointment times. That "it's extremely busy here and I don't have time to argue with you. I'll look in your file and see if I can cancel the fee but I'll have to put a note in your file to have you pay up front before your next rescheduled visit because you've canceled twice with not enough notice." Seriously?! Like I said to her, I've been a patient with no problems with appointments for years and the moment I'm not perfect I get a note in my file to pay upfront?? Horrible way to treat a loyal, long term patient who never had issues with appointments beforehand. I'm already looking for a new doctor because that's BS treatment.

Dr Guarino is one of the best eye doctor we’ve ever had. He’s very knowledgeable, thoughtful, and thorough. We first found him when he was at Walmart in Rochester and we’ve stayed with him ever since, even coming up from Connecticut to do eye exams with him! Unfortunately, the move to Eye Logic has been the undoing for us. We’ve been disappointed, at best, for the way we have been treated by office staff. I’m not sure why there seems to be such hostility, even on the phone making an appointment. It took four months and numerous phone calls AFTER our insurance had paid them, for us to be reimbursed for the several hundred dollar upfront cost that we were required to pay at our visit. We were hoping this year would be better, but it was not. We are sorry to be leaving, we wish Dr Guarino all the best.

Talk about an amazing experience. As a person who used to work in ophthalmology I am very particular in what i know is and isn't correct. I had an amazing experience from getting put on the schedule to coming into the office. The front desk women was very pleasant and helpful. The doctor was realistic with me and did a wonderful job. He made me feel like my eyes were my choice and really made sure I was happy with the service I received. The Optician that helped me at the end of the visit pick out glasses and collecting payment knew before I came in the coverage I would have for glasses. She helped me pick a frame and was very helpful and honest as I hate the glasses selection part of the visit. The place was very clean and well put together. I would highly recommend anyone to go there.

Great experience. The doctor was very kind and was patient as I learned how to use contacts. I scheduled an appointment to pickup my glasses a week later. Jennifer called because she had arrived early and was able to get me in before they officially opened. Great article and very kind employees.