I called to make an appointment for my mom because she has been struggling with a persistent stye in her eye. We originally contacted a different office in Tullahoma, but they couldn’t schedule her until the end of April. They suggested I try this office instead.
However, when the receptionist answered, she was not welcoming at all. As I began explaining the situation, she abruptly cut me off as soon as I mentioned that it was a stye. She immediately stated that a stye was not an emergency and that the doctor would not “fit in” my mom for a “simple” stye. She told me that, for their office, this would not qualify as an emergency appointment.
Had she allowed me to finish, she would have understood the full situation. My mom has been dealing with this stye for nearly three weeks. She has already completed two rounds of antibiotics, yet it has not improved. She has lost almost all of her eyelashes on that eye, it’s been extremely painful for her, and the stye continues to grow, now affecting her vision.
You would think that, as an eye care center, they would show compassion for all of their patients, regardless of the circumstance. After looking up the office and reading the reviews and ratings, everything makes sense. For the sake of your business and your patients—do better.
