UPDATE ‼️ Due to the mislead business reply to my review/concerns. I decided to upload the proof that shows I had a valid appointment. Lying publicly is bad, but not a surprise after my experience. AWFUL CUSTOMER SERVICE ‼️
I had a very poor experience due to repeated communication and customer service failures.
I booked an appointment one week in advance and confirmed multiple reminder messages. The day before my appointment, I replied “reschedule” because I was unsure whether I would arrive exactly on time. I did not receive any response confirming that my appointment had been cancelled or rescheduled.
On the day of the appointment, Google Maps showed the business as closed on December 31. I still went in person because I believed I had a valid appointment. I arrived five minutes early and was then informed that my appointment had already been cancelled. I subsequently learned that I was sent a link to reschedule only ten minutes before my original appointment time, with the expectation that I would see and act on a last-minute SMS.
As a result, I lost time and money traveling to an appointment that had been cancelled without adequate notice, compounded by inaccurate public business hours.
When I raised these concerns, the receptionist was dismissive and did not acknowledge the communication breakdown. I was told, “I can still ask the doctor if he wants to see you today,” which implied discretion rather than responsibility and did not reflect appropriate patient care or customer service standards.
I understand that misunderstandings occur. However, the lack of clear communication, accountability, and professionalism made this an unacceptable experience. I will not be returning.
