I really liked the doctor and the care provided, but my experience with the staff member who assisted with selecting my son’s glasses was very disappointing. It was near closing time, and she seemed rushed and impatient. My son asked for red lenses, but his preference was not really considered or discussed. When I was given the estimate, she was including a charge for dilation that was not performed. In addition, there was a billing error where I was charged twice for the same amount. I had to contact my bank to dispute the transaction, and I was informed it may take up to 90 days to receive the refund. Overall, I am very dissatisfied with the administrative and billing experience. I hope the clinic improves communication, accuracy, and patient service in these areas, as the medical care itself was good.
