I will start with the positives, which is they have great prices and selection. Their sister store, iLook, has the same selection but much friendlier staff. Now let me move on to the negatives, of which there are a lot: 1. The boss is a rude little man. He sits at the front and helps you adjust your glasses, but he's rude and full of himself. He mocks you and laughs at you while he helps you. 2. I have given this place an insane amount of business. 5 pairs of glasses in 2 years. They don't have the courtesy to answer my emails, texts, nor calls to ask where my order is, which was placed 45 days ago, and have received no word. 3. The culture in here is just miserable. The employees are knowledgeable but look miserable. The optometry service (I only saw one optometrist, I think Vivian) they offer is the most barebones of any even glasses store, just checking the box of requirements. Anyway, their location is fantastic and the selection is truly great, plus they can order stuff for you. Just expect shitty service.
