Absolutely horrible - avoid at all costs. I was a patient here for about 2 years before the constant lack of care for patients or attention to detail drove me away for good.
The first time I became a patient, I had an exam then placed an order for a year's worth of disposable contacts. They offered the option of having the contacts shipped directly to my house (convenient!) - so I took it. When the contacts arrived, the prescription for one eye was incorrect. Turns out they had filled the order form wrong when placing it with the factory.
So, I had to return the contacts and wait for the replacement boxes to be sent directly to the doctor's office (no home delivery available on make-goods, apparently). I tried to make arrangements to pick them up during their wonky business hours (open some Saturdays, not others). I called ahead and was told they would be open the next coming Saturday for a few hours. I showed up right when instructed and of course - all the doors are locked and no one is there.
I call back and am told that the staff will leave my contacts on the porch so that I can drop off the old ones and get the correct ones. All in all, it took me over two months *from when I had received the first order* to get my contacts, and even longer from when I had first had my exam.
Throughout the whole ordeal, I never got a single word of apology from the staff.
The following year, I scheduled my prescription renewal appointment. A week or so prior to the appointment, I had an unrelated eye emergency, so I tried to get a same-day appointment. The Haddonfield location told me (rudely and dismissively) they had nothing available, then hung up on me. But I managed to get an appointment at the Voorhees location. (To Voorhees' credit, that appointment was smooth and courteous). The doctor there scheduled me for a follow up the following week, just to check on this specific issue, and unrelated to my previously scheduled prescription renewal appointment at Haddonfield.
So, a few days later, I show up for my Haddonfield appointment, which had by this point been on the calendar for close to a month, only to find out that they *deleted my appointment* because I had scheduled an unrelated emergency appointment with the Voorhees office.
No one ever even gave me so much as a phone call to warn me that my appointment had been cancelled. Instead, I adjusted my work hours and took time out of my week just to be turned away at the door - again, rudely, coldly, and with the staff member I spoke with doing her best to interrupt me and not give me a chance to discuss the situation that THEY had caused.
Awful. Horrible. Terrible. Stay away.
