Eyecare Plus Ca

At first I was a little scared as a lot of the reviews I saw of this place were off putting, but my daughter needed her yearly eye exam and her insurance was no longer accepted at her usual doctor. So I gave this place a shot. I came in expecting what many of the reviews had warned of, rude staff, unprofessional attire, long glasses wait times, etc. This was not my experience. The doctor was great, he was very quick with the appointment— I hate spending my whole afternoon in a doctors office and so does my daughter, she gets testy very easily— he knew how to approach my daughters exam even when she was being a little goofier than she should have been and overall did a fantastic job. The staff were all very friendly and polite, they walked us through the process and made sure everything went smoothly. From start to finish I was very pleased with my visit. The glasses also ended up coming in a lot quicker than expected the guy that helped us gave us a two week time frame and we ended up getting her glasses in a week and they are great! Hopefully our insurance continues to be accepted here so we can keep coming in the future! Please don’t let poor reviews scare you off! I almost did and these folks were fantastic!

Such a great and skilled team! Everyone was incredibly professional, knowledgeable, and clearly takes pride in the work they do. The whole experience was smooth from start to finish, and the quality of their work really speaks for itself. You can tell they truly care about their patients and making sure everything is done right. I highly recommend them to anyone looking for a great/professional team.

I have been going here for several years. I switched contact brands per their suggestion, but this brand has a habit of fogging up. They told me I would have to come in to be fitted for a new brand. I asked about the cost and was told that since I had gotten the prescription there, there would be no cost for the new fitting. I confirmed this a couple of times to make sure I wasn't misunderstanding. I took time off from work for this appointment. When I got there, they told me I would have to pay $220 for a new exam. I repeated what I had been told on the phone and the front desk went down the hallway to talk to someone else, a woman. I could hear her complaining in an irritated voice, "Well why did she wear them so long then? She's come in *three* times for fittings." Heaven forbid I want to have comfortable contacts and get what I paid for. I wore them so long because I work 7 days a week. Moreover, I did not come in demanding something for free, I had been told very clearly that there would be no cost. But to be spoken about like that by someone who calls herself a professional was beyond the pale.

Absolutely the worst experience we’ve ever had at an eye clinic. My wife has vision issues and needed her contacts adjusted properly. The technician clearly did not know what they were doing and became visibly frustrated when they couldn’t get her prescription right. Instead of getting help or handling it professionally, they said “I can’t do this” and walked away. When my wife went to leave, the door was slammed in her face. Completely unprofessional and disrespectful behavior. This place has zero customer care and I would not recommend it to anyone.

Great staff and great service! Everyone there is super sweet and helpful! They do a great job at asking all the right questions to make sure I get the eye care I need!