Family Eyecare

Dr. Hendrickson is very knowledgeable and really helped me understand the issues in my eyes without just throwing eye drops/medication at me. I appreciate the time he takes to explain what can cause problems and how they can be resolved/helped. Ive never had to go to the eye Dr. before until I got shingles and unfortunately he wasn't the first Dr. I had to visit but I am happy I got a second opinion from him! Everyone in the office is very friendly.

The eye exam itself was fine, but everything went downhill from there. When I brought in my own frames for new lenses, they quoted me $233.70, which seemed reasonable. I paid and left, only to get a call later saying they made a "typo" - the lenses were actually $370, not $3.70 as apparently entered in their system. Over $500 total for just lenses seemed excessive. I decided to cancel and just pay for the exam since I found another place that could do the lenses for $330. When my colleague went to pay the $10 copay and get my refund, they kept $10 as a "credit" even though I specifically said I'd never be back. The worst part was their complete unwillingness to help fix THEIR mistake. When I explained I was leaving town in 11 days and asked if they could price match or work with me in any way, they basically said "too bad." No effort to retain a customer or make things right after their pricing error. I understand mistakes happen, but their poor communication and zero customer service when trying to resolve the issue they created was unacceptable. Check your paperwork carefully before paying - and maybe find a practice that actually cares about customer service.

I absolutely love family eye care. I have been going there since I was in the 2nd grade and now I am 26, so that tells you how loyal I am to them. I am always happy leaving because I get to see Kristy, shes the best. She always makes sure I am well taking care of. Shes always so sweet and amazing at her job , shes goes above and beyond at ANYTIME. It feels like home every time I walk in the door. Dr. Hendrickson is lucky to have her.

Friendly, professional service. They've got a high-tech machine that replaces the need for dilating eyes—a real plus!

Dr. Hendrickson is fantastic! Our first experience was a bit of a challenge due to a miscommunication with the lab regarding my husbands glass. However, we are beyond pleased with our most recent experience. Dr. Hendrickson went above and beyond to ensure my husband and I were well taken care of. The staff has been accomodating and helpful. Love the family friendly atmosphere and Excellent customer service.