Eyecare Professionals Grand Island Optical

I wouldn't recommend this practice for anyone that has anything beyond a straightforward prescription. When I made my appointment, I made it clear I have high astigmatism and am highly nearsighted and need an optometrist that can handle difficult-to-fit prescriptions. I was assured that Dr. Langford would be able to help. He had me try only two brands of contacts despite me informing him I had already trialled both within the past year (and of course they didn't work). After the second brand didn't work he said that was all there is to try despite there being many other options and types of lenses available. He was dismissive of other options one time I asked about them and seemed unwilling to try fitting them. His rushed and disinterested manner made it clear he wasn't invested in finding a solution or willing to take the time to try. I'd suggest finding somewhere else.

Highly recommend. I reside out of state and was in town for a livestock show and had a problem. Called them and they got me in the next morning. Dr Kusek was through and even followed up on Saturday morning and provided me with his cell phone number to reach him, should I have additional problems before returning home. Top notch service and follow through.

The practice is very caring and good. Unfortunately it seems they have gotten too big. They have run a little behind over the 7 years we were patients, but nothing I couldn’t stomach. I understand there are other patients but if you know you are running late have the respect for your patients time to let them know. 30 minutes in I asked thinking maybe I was forgotten. 45 minutes in I was getting more irritated and upset. I left work early for this appointment and why? After 1 hour of waiting and not getting called back by even the technicians I left, and will not be back. I rescheduled with another eye doctor while I was in the office. All it would have taken was a little respect for me and my time in the beginning. I find it hard to believe that all of a sudden they got over an hour behind which they described as “a little”. I understand doctors get behind but he wasn’t delivering a baby and if there was an emergency appointment they squeezed in they knew that before checking me in. I should have been warned. The only reason the rating isn’t lower is because our other appointments were top notch. They don’t deserve a 2 star but after today definitely don’t deserve 4 either.

I cannot praise these folks enoug!. I started going here because they take my insurance through work and they have been fantastic all through my experience. What really took their service above and beyond is that my glasses were destroyed in an accident and I called to reorder my glasses and they worked with the supplier for the frames and had my frames overnighted at no cost and since they craft their basic lenses in house, I had my replacement glasses the very next day. MORESO they were just as excited for me to be able to see as I was !!!!

Just had my first eye exam in years from Aurora Eyecare and they were Awesome. I felt totally relaxed and at ease. The Girls at the front desk were a hoot and professional. Dr. Hansen was very informative on what I needed. I would recommend this place hands down. Thank you for a Great Experience.