I am giving this 3 stars because I believe the issue I had was a single person, not the establishment itself, however I can’t ignore that the training should’ve been done with the singular person. I went for a regular eye exam. When scheduling I was told that I didn’t have to do the eye photo if I didn’t want to pay for it, it wasn’t required. That was a lie and they charge you $50 to do it. I will say the Dr waived the fee for me on that this one time. The woman who took me in for the pre exam improperly took my blood pressure, as I had just rushed out of the bathroom and you’re supposed to be resting for 5 minutes. When I pointed that out she ignored me and moved to the next thing, which was the ‘replacement for the air puff’. It was a handheld device and I had never seen it. She didn’t explain what it was going to do, just kept saying it replaced the air puff machine. My eye wouldn’t stay open for it because I was anticipating the unknown and at this time she showed frustration with me for it. When I asked what it’s supposed to do she said only that it was going to tickle my eye lashes, and without my consent moved towards me again with it. This happened 3 or 4 times before I moved her hand away and said I couldn’t do it. I had already been stating I didn’t think I could and she just kept moving towards me with it. She finally gave up and then rudely asked me if I could do the other machines. I said I could, we did the machine that adjusts your focus in and out and then that’s when she tried to tell me it’s mandatory that I do the eye photo machine—the one I said I couldn’t afford for this visit. I just needed new glasses. I explained that she was rushing through the pre-exam and that she wasn’t allowing for consent for what she was about to do to me to the doctor and he thanked me for the feedback. Everyone else there was pleasant. But that being my first time here and that situation causing unnecessary anxiety really set the day up in a weird way for me. I think it isn’t too much to ask to be kind to your patients and to foster an environment of mutual consent and share information with the patients. If the doctor and the woman who helped me pick glasses hadn’t been so very nice, this would be a 1 star.
