Heart of America Eye Care - Belton

A big thank you to Dr. Cline. During a routine checkup earlier this year she spotted a growth on my eyelid that she thought should receive additional attention. It turned out to be basal cell carcinoma. I'm pleased to say it's been removed. Because it was detected early, the surgeon says it should not present any future problems. Thanks, Dr. Cline. Your sharp eye saved me from who knows what.

I would give zero stars if possible. This doctors entire staff of pure incompetence. Had my son's visit the doctor and they printed out a prescription for glasses with no pupillary distance. Had to go back to get that. Picked out and ordered glasses but they didn't order them. The next week left a credit card on file to charge for any difference and still they didn't order them. Then when they finally did place the order they mixed up the orders. Apparently they sent them back to correct it but shocking another mistake made so they sent the same thing back! Four weeks and still don't have the correct prescription in the correct frames. I have NEVER seen so much incompetence and a team that doesn't take responsibility or accountability for their continued mistakes. So we are just taking what they did and will order from somewhere else. Gigantic waste of over $300 in glasses that aren't correct outside of what insurance covered! Don't waste your time or money because you won't get any of it back!!!

I went for my annual eye exam with Dr. Ginger Cline (who is wonderful), and had an incredible experience with Victoria - who did the ‘which lens is better’ game, as she called it 😍, with me. I just got my new glasses’ prescription , and I’m seeing better than I have in several years! It’s absolutely mind blowing!! I don’t know what magic Victoria worked, but she definitely won the lottery for me in the lens game. I’ll be requesting her every year for my exam!!❤️

I waited three weeks for my appointment. After waiting for 47 minutes I asked the receptionist how much longer would it be. She said there were five people in front of me. 5! I am sure my jaw was on the floor. I asked approximately how long that would be. The receptionist answered.It could be twenty minutes to an hour per patient. At that point I asked if I could reschedule. Reception has said it would be 3-4 weeks!! Not one week not two weeks 3-4 weeks. I am new to the area and this location was close to my house. The music was too loud. The receptionist was not interested in helping me in any way. Two other employees were very into the music and bumping an thumping. I truly needed this appointment. I understood they had three doctors. I would never recommend this business. Maybe it's the doctors or the office manager would see reviews.Things would change in their office. But if there are people willing to wait two or three hours for an eye exam they will not change they do not have to. As a older woman I understand that I am not seen. There was another older woman, and older couple, one man in his 30's and such... My money is just as green as someone else's. Just because I am an older person does not mean I have all the time in the world to wait for an appointment. Now I have a choice to start over on my search for an eye exam or try this place again. Should I bring coloring books, crayons and headphones??

I have contacted the office multiple times regarding my bill be incorrect and have not received a call back. I have however received another incorrect bill in the mail today. I specifically told everyone when I made the appointment and when I was at the appointment I was only coming for an annual exam to use my VSP, otherwise I had just been to your office in Dec 24 for an issue of which my medical insurance was used - that was fine. Your office charging my medical insurance in April for my regular annual exam of which nothing extra was done over my standard annual VSP insurance exam is not OK. It's unethical and unprofessional. As stated on my multiple calls, your office needs to charge to my on file VSP and not my medical insurance and if I owe anything after that I will pay the appropriate bill.