The eye doctor was the only positive part of my visit. He was knowledgeable, professional, and did a great job explaining everything during my exam. Unfortunately, the experience with the optical sales staff was the complete opposite. While I was being helped, employees were openly making sexual jokes and inappropriate comments about coworkers and people they were seeing. At one point, one employee commented that another coworker was getting red while talking about a man she was seeing, and another responded, “I need what she needs.” It was completely unprofessional and uncomfortable to listen to while trying to purchase eyewear. I also had a very disappointing experience with Karina. She told me I had to purchase a certain number of boxes of contact lenses in order to receive my Eyecare Club discount. I paid about $150 for the membership because it includes free eye exams and 10% off contact lens purchases. After looking into the policy, there is no requirement to buy a minimum number of boxes to receive that discount. It felt like a misleading sales tactic designed to pressure me into spending more money. On top of that, she was rude throughout the interaction. I would recommend the eye doctor without hesitation, but I cannot recommend the optical sales experience. Customers deserve professional behavior and accurate information about the memberships they’re paying for.
