I’m writing this as the son of a woman who had an extremely disappointing experience at Eyecare Specialties in Craig, and I’m honestly shocked by how she—and several other older patients—were treated.
She was told the day before that they accepted my nephew’s vision insurance, only to be told they didn’t once she arrived. She stayed for the appointment anyway, but the entire interaction was rude and dismissive. The man who had just checked her in walked over minutes later and asked if she’d “been helped” and then asked, “So you’re just waiting on someone?” She clearly was—and it felt like they were treating her like she didn’t belong.
After the exam, she asked for the pupillary distance (PD), which is a standard part of any complete prescription—especially if you’re ordering glasses online. They refused to give it, citing a policy that you only get that info if you purchase glasses from them. That’s not how prescriptions work. Patients have the right to fill them wherever they choose, and withholding part of it unless you pay their markup is not only unethical—it feels predatory.
To make matters worse, glasses with his prescription would’ve cost almost $400 through them, while the same pair online is under $100. We all know costs are rising, and not everyone—especially older folks on fixed incomes—can afford that kind of upsell. Taking advantage of that is just wrong.
What really upset me was how coldly they treated not just my mom, but other older clients in the waiting area as well. There was no patience, no kindness, just rushed and dismissive energy. These are the exact people who deserve extra respect and care, and I hate seeing my mom or anyone her age treated that way.
We won’t be going back. If you want professionalism, kindness, and transparency, I highly recommend Mountain Eyeworks instead. They treated her with dignity, gave her a complete prescription with no questions asked, and were friendly the entire time—even knowing she wouldn’t be buying glasses from them.
