TL;DR: Five stars for Dr. Boyd - zero stars for the business. Final update 7/9: I spoke to Dr. Boyd and Terry. Both were very kind and apologetic. Terry assured me that the issues I encountered were addressed. My money was refunded. I thought it was over and done with, but I was then asked to remove my review because "A review with 1 star reflects on the entire office." Although they did the right thing in the end and I appreciate that, my review accurately reflects my experience and doing the right thing in the end does not negate my overall experience. I have been a patient of Dr. Boyd for many years. I recently had the opportunity to see her at her new location. The office is in a great location with plenty of parking. It is beautiful inside. As always, Dr. Boyd was very personable and knowledgeable. She offered me a variety of options for treatment. I trust her with my eye care, which is why I followed her to her new location. I highly recommend Dr. Boyd, but if I were you, I would fill your prescription elsewhere. I was seen by Dr. Boyd on April 27, where I received my prescription and selected frames. At that time, I expressed concern about sizing, as the frames came in two sizes. I was reassured that if they did not fit properly, a larger size could be ordered. Unfortunately, the experience since then has been frustrating and unresolved: • I never received the promised notification (text or email) that my glasses were ready and had to call to check on the status. • The initial frames were too small, even after adjustments, causing discomfort and headaches. • When I returned to request the larger size, the interaction with staff was dismissive, and my concerns were not adequately addressed. • The replacement glasses were made incorrectly, and I was unable to see properly with them. • During a follow-up visit, I overheard internal discussions about whether my issue could even be addressed, which was concerning. • Adjustments made to the new frames were excessive and rendered them unwearable, requiring me to visit another business for correction. As of today, July 6, I still have not received any notification regarding the remade lenses, and it has been over two months since my initial visit. Throughout this process, there has been a lack of communication, urgency, and customer care. Update: I received a call July 6 (after posting my review and sending an email) and was told that my lenses have not even been made yet. The sheer incompetence of this business is astounding.
