Eyeglass World

My overall experience was great. My exam was very quick and efficient. I went to the front of the store to purchase my contacts & glasses. I spoke with Peggy about how my contacts felt weird on my eyes. She and I were both concerned. JC (sales associate) suggested that I should blink and that it would be fine… I just needed to get use to them. I respectfully disagreed and advocated for myself and asked Peggy if I could try a different contact lens. Peggy and Ronda (manager) were able to look up my old prescription from Walmart and noticed the fit of my contact lenses were in fact different. Thankfully they had a sample in stock for me to try. The new contact lens are perfect! I also ordered a pair of glasses and they were ready in less than 2 hrs which was amazing. Unfortunately, JC was the one to check me out. He made jokes and had attitude for the few moments I was there to try on my glasses. Overall, I would go back b/c everyone other than JC was professional & kind.

Purchased glasses at Eyeglass World in Warner Robins, GA. Two weeks after purchasing them, one of the lenses fell out and into an area I could not retrieve the lens from. I purchased the most expensive lenses, with all the add ons and a 1 year replacement. Eyeglass World told me that the 1 year replacement is not valid because the lenses is not able to be sent with the frames to repair. The frames did not break, just the lens fell out. I was told I would have to pay $100 to repair them. I came back with the $100 and was told it is now $240 because they changed how the anti glare is done and now I have to do both lenses. So I bought their most expensive options, paid for a 1 year protection and due to the lack of craftsmanship in putting the lenses in the frames, Eyeglass World left me with no glasses, an offer to fix for $100 then the next month it’s $240. So now I sit, three months after paying hundreds of dollars for the highest quality item they provide with no glass and needing to pay $240 on top of my insurance paying $130 to get glasses. So this single pair of glasses are going to cost me roughly $1,000. Now I’m back to wearing my 17 year old pair from LensCrafters that are still intact. I’ve contacted the local management, who told me a district manager would call me, that never happened. I also contacted the website asking for support and did not get a reply. I recommend going to a different company, Eyeglass World gave me a defective product claiming it was their best options then did not honor the protection plan I purchased while management hides behind very friendly support staff with no authority to make a decision.

Horrible experience. I’ve been wearing glasses 30 years, never have I had an experience where my new prescription is less than what I’ve been wearing! Go to pick up glasses and I couldn’t see through them! It would be detrimental for me and my kids to drive off with those glasses on! I was not made a priority and had to wait even though my appointment and glasses were paid for! I’m very much disappointed, I should have just waited to go to LensCrafters instead of trying some where new. 0-10 would not recommend!

They are great! I left Browns Eye Center because they did me dirty and have no customer service skills. So it’s hard to trust after that, but as soon as I walked in the door, it was very refreshing. The space is open and very welcoming. Very cleans store. The ladies in the front and back are so nice and helpful. They actually have a conversation with you, rather than get you in and out. The doctor was very helpful and answered questions. My script has changed but on point. Sooo much more selection than anywhere else ive seen. They gave me space to find my right pair and boy did I. LOVE them! I definitely recommend them! Thank you guys for everything.

Wonderful customer service. I had a small contact lens emergency and the staff were so helpful and friendly solving my problem. Highly recommend!!