Eyeglass World

Today is probably week 7 since my first visit to this `fine establishment`. First time they did exam which resulted in the glasses I could not use. BTW exam was remote only as they had no doc on premises. After waiting for a week for appointment, doc did exam and script was changed. Now week 3 and glasses are still not ready. Week ago was told glasses done by did not pass internal QC and rush will be placed on remake. Today was told maybe another week or so. Nobody calls/text so unless you bother them no info/status available. I could get pair online faster from China! What a waste of time and money! DO NOT USE THEM!! SHOULD BE NO STARS AT ALL

I have to say that I am absolutely delighted with my purchase of lenses at Eyeglass World. The quality of the lenses is exceptional, the customer service was unbeatable and the purchase process was quick and easy. The lenses are exactly as they were described, and the truth is that I was surprised by their clarity and comfort. The frame is robust and elegant, and I feel very safe wearing them. Communication with the seller was excellent, they responded quickly to all my questions and kept me informed about the status of my order. In summary, I am very satisfied with my purchase and would definitely recommend [Eyeglass World] to anyone looking for high quality lenses. Thank you very much for an excellent shopping experience!" Rating: 5/5 stars.

I have been here several times over the years but this week's visit I can say will be my last. First, the young fellow doing the eye exams, was fantastic under the conditions and circumstances he had to work under. Calm & professional. However, who ever runs or operates this place should find another profession. 2 hours for an eye exam with only 1 person before me. How do you schedule this poorly? The eye doctor is all done teledoc, which was never mentioned or conveyed when making an appointment. No where on their website or anything, you show up and ta-da it's a teledoc. You would think the process is faster... But it's not... Exactly 2 hours to perform a standard normal eye exam. What I found really interesting is that the room my exam was conducted in wasn't very clean and when I had to put trial contacts in it was just messy and not easy to do so ... The overall experience was just terrible... Except for the fellow that helped me dying the billing process. Eye glass works is definitely from another world all right.... Not a good experience..

I used to be fond of this place, but that has changed since they've changed the way they do business. I'm super disappointed that they now do exams remotely. I took my son in for an exam. We arrived 15 minutes before the appointment only to wait and 1hr & 15 minutes to be taken into the exam room. Once in there, we waited another 10 minutes for an "optometrist" to appear on the screen. It's a very long wait for a very impersonal exam. They claim the remote exam lessens the wait time. This is a lie! Never have I had such a long wait with an appointment. Also, no one offered any type of assistance in choosing glasses. When my son finally picked some out the young man (no name tag) got us started on the order. I'd like to note that he looked unprofessional, almost as if he'd rolled out of bed and headed into work. His shirt was way to big and looked like it had never seen an iron. He offered all the bells & whistles without explaining the cost or showing us any type of differences between the lens types. I had to ask, but again didn't offer up the prices on them. I literally had to go to the site and look up the prices on my phone to decide what would fit into the budget. Once everything was chosen it was time to pay. I was using my care credit card, which doesn't have a chip, so it had to be manually put in. The employee asked me to read him the numbers and expiration date, in a room full of people. I quickly told him to take the card and look for himself, asking him why he thought I'd be comfortable with saying such personal information out loud. This place has sadly turned into a joke. They need to do away with the remote exams and train their staff to do better. Only giving this place two stars because the price point works with my budget.

Juan was very helpful when I needed a new frame for my glasses after the original frame snapped. The frame was unable to be repaired, but Juan suggested a replacement frame at a reasonable cost, and he switched out my lenses from the broken frame to the new frame. Now I no longer have to make do with a broken frame and I’m happy with my new frame.