Eyeglass World – Clearwater (Countryview Center)

Great experience going there the other day. Julia did a fantastic job taken care of us. And we were pleasantly and surprised with the pricing and speed of getting my new glasses. Very happy express.

Olivia , Leroy, and Dr G Were amazing they were all very helpful, Great personalities made me smile and very comfortable and a great help for the size and shape for my classes and sunglasses. I highly recommend eyeglass world. I’ve been here many times before so pleased.

I strongly recommend avoiding Eyeglass World in Palm Harbor unless you enjoy terrible customer service and rigid policies that completely ignore patient needs. My wife and I were both customers here, but after this experience we will never step foot in this location again. My wife received contact lenses from this office that were extremely uncomfortable to the point she couldn’t wear them. Instead of helping her resolve the issue like any competent eye care provider should, the staff created unnecessary roadblocks and refused to provide even basic customer support. When she called to schedule a follow-up appointment to try a different contact lens brand or type, she asked if she could see a different doctor because she was not comfortable with the one she originally saw. That should have been a simple and reasonable request. Instead, the staff repeatedly told her that she was NOT allowed to see a different doctor and was forced to see the same doctor again, despite the fact that she did not like that provider in the first place. It gets even worse. That doctor is only in the office on Thursdays, which does not work with our work schedules. When my wife explained this, the response was essentially “too bad.” Multiple times on the phone she was told there was nothing they could do and they would not help her. Let that sink in. A patient calls because the contacts they were given are uncomfortable, asks to try a different option, and the response from the office is basically “we won’t help you.” That is completely unacceptable for any business, let alone one that deals with people’s vision and eye health. So we made the obvious decision and took our business elsewhere. Here’s the most ridiculous part: Only after we had already decided to go somewhere else did they suddenly call back and offer a different option. So apparently the solution existed the entire time — the staff just chose not to help until they realized they were losing customers. That is not customer service. That is damage control. Between the unhelpful staff, the inflexible policies, and the complete lack of concern for a patient experiencing discomfort from the product they prescribed, this location has made it clear they care far more about their internal rules than they do about the people walking through their doors. There are plenty of places in the Tampa Bay area to get glasses and contacts that actually value their customers. Eyeglass World in Palm Harbor clearly isn’t one of them.

Great experience! The optometrist was funny & efficient. Julia was helpful & got me the deal. The price was unbelievable for progressive lenses.

Absolutely amazing service from Leroy and the whole staff at Eyeglass World! They fixed and adjusted my glasses quickly and made sure everything fit perfectly. Super friendly and professional team! Thank you so so much!