I came to Eyeland Optical hoping to invest in a quality pair of glasses after having migraines and difficulty seeing at night with my previous prescription. I expressed these concerns but I was disappointed with the level of care and attention they provided. When ordering my glasses, no measurements were taken to ensure they were properly fitted. My pupillary distance or optical height were not measured, and there was no assessment of the arm length, nose bridge, or overall frame fit. I also was not asked any questions about the lenses I wanted. I was given a price and had to ask what lenses were being ordered. When my first pair arrived, something was off. I returned them and ordered another pair, paying another $200, but experienced the same issues. When I picked them up and tried them on, they slid down my nose, and I was told they could not be adjusted. I now have to reposition them constantly to see properly through the optical area of the lenses. Since I used my insurance benefits, I’m stuck with glasses I am not comfortable wearing. I’m disappointed that something as important and expensive as corrective eyewear was handled with so little attention to proper measurements, fit, and communication. I expected a professional optical practice to ensure my glasses were properly fitted.
