Eyemart Auburn

Their Store hours online are incorrect. I was here at 9:30 this morning. They informed me that they are trying to get it fixed. They don’t know what happened or how they got changed! Madison & Sandra were very sweet during my visit I come here every year for my glasses and will always be a returning customer.

If I could give them 10 stars, I would. I jumped into Lake Martin with my glasses on and didn't have a back up pair. I called before we made the drive, and they were so friendly. I arrived and got immediate assistance, picked out my glasses, and they were ready in 33 minutes. They also gave me a tip on getting a coupon, so the price was very reasonable.

I have never had an issue with this place before. I've been coming for a few years and today it was awful. I called before I came because it is a drive for me and I thought I was speaking to a manager after the someone else was put on the phone. A week ago I got my frames replaced because they broke. I got a year warranty and wasn't expecting to have to use it. I go to grab my glasses out of the case and they break as soon as I open them to put them on. The ear piece had pulled out from the socket by the physical frame and I called ahead of time to see if they could replace them. I was told that I could come in and get them replaced or choose a different frame either same price or cheaper or pay the difference. When I arrived I was told that the person I spoke to was a "lab manager" and he didn't know much. Then proceeded to tell me that the general manager would not answer the phone nor text on off days. I would have to commute back tomorrow if I wanted anything else done. So therefore I had to use my warranty up on frames that continue to break.

My mom was on the phone with me while being helped and her kindness prompted me to want to leave a review all the way from Atlanta. Mrs Sandra was so nice and patient while assisting my mom and brother as he needed glasses today. She took her name I could hear her, she was very informative and went above and beyond while helping them. Thank you Mrs Sandra❤️❤️❤️

Rebecca was amazing! She just started about a week prior to me coming in and was very kind and helpful. She had a name tag on that said “Trainee” instead of her actual name. Even though she is new and in training, she should have a name tag with her actual name on it. I feel like it is demoralizing to do this to a new employee being referred to as “trainee” instead of their first name. Overall the experience was great at this store and Kylie and Rebecca made it even better!