Eyemart Express

My experience at Eye Mart Express was the best visit i’ve ever had. I’ve been coming here for years and I have always received great service, but this time was different. The person I received such great service from was named Emerald. Perfect name…because she truly is a real gem! Everybody treated the other customers with respect and kindness. I definitely recommend Eye Mart Express. Thank you so much!

Even though I got there during peak time my wait was very comfortable. The you man that helped me was very personable and professional. My glasses were done I less than an hour. I am very pleased with the service I received 😀 Thank you 😊 The store in Sand Springs,OK is awsome!

I had a very helpful young man help me with getting a pair of new glasses and my glasses were ready in less than a hour! My problem started when I went back to pick up my new glasses the young lady that was assisting me really doesn’t need to be in this area of working because she had no idea what she was doing I ask her to please adjust my glasses because I don’t like them halfway down my nose she ask me to move my hair so she could see and then she handed me my glasses and said ok all done have a good day! Well my glasses are worse than they originally were they are halfway down my face and is rubbing a blister on my ear and nose!

I have been doing business with Eyemart for a while. However, I just moved to the area early this year. I found the sandsprings location because one of the lenses popped out of the glasses I had originally purchased in El Reno, Ok. I arrive and was met with Elijah, he was very helpful. He took my original glasses to the back to see if they could be repaired, in the meantime, he said that he would order me a new pair so this would not happen again. I told him that I had to get reading glasses from rhe store and that I couldn't see well at all. He walked over to the wall. Picked out one pair of glasses for me brought him over. They were purple and they were light and they fit on my face. But I could not see them. They were ordered and I was given my original pair back. I picked up the new pair of glasses around the end of April and something was off. I thought that I was just going to have to get used to them. I called about 4 days later, asked Elijah if they still had my original pair still, he said no. I told Elijah that something wasn't right and explained my symptoms. I was not getting used to the depth perception and everything up close, like my phone I was seeing double and could not focus on anything small. Also, there was no progressive in my lens. Explained to him that I was out of town working. He told me he was going to make a note in my account and to come up there whenever I could. When I went up there on June 15th, Elijah was not working. I sat down with a very nice lady named Zoe. She told me she had seen where Elijah had made notes in my account and that we were going to just order my original pair of glasses. I was completely fine with that. I explained to her what was going on with the new pair. She took them back to the lab. And came back and told me that one of my lenses, the prescription was not correct. I asked her about the progressive. She said that there is progressive in the lenses. I've asked five different people to look at my glasses and nobody can see the progressive. Zoe took the time to measure my face & my eyes so that everything was right. I sat there as she put it all into the computer. When she was done, she told me that Elijah would be there the next day and that he would have to sign off on it. I thank her over and over again and left. Yesterday on August 25th. My head was hurting so bad that I decided to call and see where my glasses were and if they've made it in. I was told that they were not ordered. I never received a call or anything saying that they were not going to order them. When I was on the phone with Elijah, henwas talking to me as if this had not already been discussed, changing everything he had previously told me he would do. I explained to him how bad my head had been hurting because of the wrong prescription. He said that they could replace the lens and argued with me that he never anything else. I hung up extremely upset. This morning, I called customer service, spoke to someone who read what had been changed in my account. Spoke over me when I tried to tell him thats not what i was originally told. It was clear at that point that they do not care about their customers health or comfort. What is really disheartening is that they are NOT true to their word. I will let them do what ever they want to do to fix their mistake. After that I wont be returning to any Eyemart.

I went here for my first time on Friday. Everyone was helpful and very polite! I was in and out in about an hour and I was told that because their machine was broke i may not get my glasses in an hour unless they could get it fixed when their manager got back with the part. I was fine with that either way because I was used to waiting 2 weeks. Lol But I was amazed at the determination and effort used to continue to serve their customers. Becca C was the associate that waited on me and she was fantastic! She called my insurance company to make sure I used every benefit I had available. I got to the Eyemart at 11am and got a call just before 1 pm letting me know my glasses were ready for pick up! I have them and they are perfect and I am very satisfied with the service and product and would recommend this business to everyone I know! 😊