Eyemart Express

I went in as a walk in at 10 am this morning! I have never been there before. By 11, I was in the back being seen! Everyone in this office was absolutely amazing! I haven't been to a eye Dr in over 5 years and this was the best experience! Dr. Chang was so great and listened when I told him I had a hard time doing the eye tests! Then I went to get my glasses and was helped by Nicole! She is amazing! She walked my husband and I through everything and helped me find the perfect pair of glasses! Then I got a second pair of sunglasses free!!! I have literally cried halfway home (a 1 1/2 hour drive) because I can finally see again! Thank you to everyone here, you are truly a blessing to me!

So this is definitely my last time having an experience with eyemart express. I arrived, stood by the sign in sign for 20 minutes, nothing to sign into. Then stood and watch this lady help 4 people who came in after I did, while I stood up front patiently. Then when it's finally her turn to help me she tells me I have to wait for her to deal with a customer she was helping prior to all of the people she just helped besides me came in. I don't know who is doing the hiring but the is the second location I've had to deal with unnecessary bs and bad attitudes. Would not recommend the company to anyone due to my experience.

They were helpful when I got my actual prescription glasses 2 weeks ago. While I was there, I asked if I could get my sunglasses that I bought at a different eye glasses store in my prescription and I got told yes. So when payday hit, I went back up there to get it done, they took my sunglasses to the back (again) to see if they can do it. The manager there said they couldnt which confused me since I was told the opposite last time by the worker who was there today! They tried to say it's because my sunglasses were brand name which wasn't the case! Yes, they are a different brand of sunglasses but its not like their GUCCI or something. I'm a little disappointed since I was wanting to use my new sunglasses before I leave on my trip next weekend. Now I had to go to a different eye place and wait up to 2 weeks to get them done. Why tell a customer yes you can help them and then change your mind 2 weeks later?

Bought my eyeglasses at a different location, but I kind of wish I'd have just come here. This location wasn't as busy, but had the full selection of frames and because no one was hurrying - there was time for me to ask more questions. This team helped me by swapping out my lenses for the anti-glare option, and refit the glasses to my face. As a new "wearer," I was very appreciative for their knowledge and willingness to explain and set proper expectations. I'll buy my next pair here. (FYI: I paid out of pocket, no insurance. Cost roughly $280.)

I have sat in the office for almost 4 hours with walk-ins after me being called. When asked I was told they all had appointments, I know for a fact(the lady told me her and her son were walk-ins). When I asked I got a sorry excuse. I'm still sitting her because I've already invested my day. Supposed to be next.....that was an hour ago. I have never had this issue here until today. So disappointed!!!!!