Eyemart Express

Billie was amazing! I have had issues with another well know optical getting the measurements correct on my glasses, progressive lenses, for the last few years. Billie was a complete professional, sunglasses ready in an hour! I put them on and could see perfectly!! The nightmare of sending glasses back to be re-done is over!! To top it off, prices are amazing!

My son and I visited Eyemart today because he needed same-day glasses due to an emergency. My original plan was to purchase a higher-end pair of Versace frames. I had actually found them online at half price, and the store manager was kind enough to offer to honor that price in-store, but only with the purchase of two pairs. After seeing the total (lens’s price is additional and higher for Versace than other lenses for whatever reason) I realized it simply wasn’t in my budget, so I chose to purchase a more affordable pair for now and planned to come back for the Versace frames at a later date. Unfortunately, that’s when my experience changed. The technician assisting us was much more engaged when she believed we were purchasing the more expensive frames. I also overheard her using the same upselling script about astigmatism with the customer before us. Once we decided on the less expensive glasses, her attitude and level of service noticeably changed. She became less attentive, and it was obvious she was disappointed with our decision. Ironically, that experience made me glad I didn’t purchase the more expensive pair. Customer service should never depend on how much a customer spends. Every customer deserves the same level of respect, professionalism, and care, regardless of their budget. I was also not offered the new client discount. There are other Eyemart locations, and next time I’d rather make the drive to another store, even if it’s farther away. Great customer service is what earns repeat business, and unfortunately, that was missing from this visit.

Some members of the staff are excellent, others are sales people. The quality of the "off the shelf" progressive lenses is horrible. I've been back once so far as I feel like no matter how often I clean them (with the store cleaner the sales person "gave" me, um charged me for, to try) it seems like I'm constantly looking through a thin film that makes everything foggy. I've worn glasses for 40 years, no not my first rodeo. I've been back once so far and asked for the lenses to be changed as they might be defective. I was told no, I needed to take time to get used to them (!) and caught a glimpse of the discreet eye-roll from one employee to the other about the problematic customer. I hesitate to take them back completely as they were partially covered by my insurance and I need to be sure that my benefit will return to my plan in a timely fashion so that I can use it elsewhere. In any event, this is my second year using this location with similar problems last year (the coating was peeling off inside a month, but that they replaced). It surely is my last. Buyer Beware.

I had a very pleasant experience at this store. Ms. Gonzalez was very helpful and she helped with my insurance to make sure I was covered. I was very pleased with her service with a smile. Bought two pair glasses and second pair were ready in less than 30 minutes! Will definitely come back to this store.

My experience was exceptional the young lady that worked with me (Marrica) was polite professional knowledgeable and extremely patient. Will definitely do business again. Customer service is so important keep up the great work Marrica!