If you are looking for an eye doctor who doesn't listen to your needs and refuses to help correct your vision - Dr. Vanessa is your gal & this is your place.
However, if you are looking for help, solutions to better eyesight and don't like dumping money into overly inflated exam fees, and deceptive sales tactics for expensive non-refundable prescriptions - RUN FOR YOUR LIFE.
I moved my care to Eyes on Broadway last Jan 2025. I was happy with my current provider, but needed a second opinion and to find a clinic that would help with hard to fit contacts (flat corneas). When explaining to the doctor about what my goals were and the need for help to correct major eye fatigue and headaches - she rushed through the appointment and sent me out the door with trial contacts. I special ordered some lenses for my current frames and ended up paying $600 out of pocket for lenses, fitting & the appointment. When trying on contacts, I realized that 1. they didn't work but 2. they were progressive contacts, which is not what I was looking for or asked for and took WEEKS to approve a single vision contact. Was told Dr. Vanessa was out of the office & would return my calls, which she NEVER did. As I had explained to her I would rather have computer glasses & distance glasses. When I received my new lenses they were progressive lenses. Which I had told her I DID NOT want, and didn't realize that is what was being ordered. My fault for 'trusting the process'. When I tried to exchange them, they told me I needed to 'give them time' to get used to. After struggling with the glasses, they then had me come back in to 'measure' the progressive lines, to which I said I'd rather return, get single vision lenses like I had wanted and order a pair of single vision computer lenses.
They fought with me, explained to me this was a good solution and didn't listen to me AT ALL that I cold not see out them - to the point of tears. I had to BEG them to put in my old lenses - BEG and finally they put them in for me when I popped out the progressive lenses and handed to her and still REFUSED to exchange and make the correct new single vision lenses. I spoke with 2 of the Doctors there, and both ran around the fact that they are unable to listen to patients needs and goals.
I'm incredibly disappointed in myself for switching to this clinic due to the convenience in the location & sounding promising when making the appointment. I will be going back to my fave - with the expectation that contacts are not my thing. I just needed this terrible second opinion to realize.
I work within walking distance of this location and after a TON of back & forth with no resolution or solutions offered, except to take my money and not provide the service they promised - I have sent out an officewide email (to my 100+ colleagues) to NOT use Eyes on Broadway. Even though they SEEM like a convenient location and are in-network with our insurance.
