I wanted to give this shop every opportunity to make things right before posting this, which is why I waited more than a year. My experience was very disappointing. After the wrong lenses were installed initially, I spent over $1,000 on two relatively simple pairs of glasses and ended up in a long back-and-forth to get the issue corrected. More recently, after having the correct lenses put into one of my frames a few weeks ago, I discovered that the frame appears to be cracked near the lens where the screw gets inserted. I only noticed it when cleaning the glasses because the cloth caught on the damaged area (see screenshot). The glasses had barely been worn since I got them back, which makes this especially frustrating. What concerns me most is not just the damage, but how it was handled. When I raised it with the store, the response was dismissive and I was told that maybe I dropped them, or that this is simply the risk of having lenses inserted into frames not purchased there. I was also left with the impression that because the frames were mine and not under their warranty, they did not feel responsible for flagging or addressing the issue. I also found their handling of the glasses careless overall. On multiple occasions, the glasses were returned to me with fingerprints all over the lenses, including when they were supposedly ready for pickup. I understand that mistakes can happen. What matters is how a business responds when they do. In my case, I did not feel they took responsibility, communicated transparently, or treated my concerns professionally. I had hoped to support a local independent shop, but based on my experience, I would not recommend this business.
